Credit & Collections Supervisor

DescriptionCredit & Collections SupervisorLocation: Jacksonville, FLCompany: TOTE Resources, LLCJob Type: Full-TimeAbout TOTE ResourcesTOTE Resources is the shared services organization supporting TOTE Group companies, delivering finance, HR, IT, and operational support to maritime and logistics businesses. We partner with operating companies to provide scalable, efficient solutions that drive performance, strengthen financial health, and support mission-critical supply chains.Position SummaryTOTE Resources is seeking an experienced Credit & Collections Supervisor to lead and optimize the credit and collections function across a diverse portfolio of customers. This role will oversee commercial, military, and government contract receivables, ensuring strong cash flow, effective risk mitigation, and operational excellence.The ideal candidate brings deep expertise in credit risk management, collections strategy, and team leadership, along with experience in transportation, logistics, or maritime environments.Key ResponsibilitiesLeadership & Team ManagementSupervise, coach, and develop a team of credit and collections professionalsEstablish performance expectations, monitor KPIs, and drive accountabilityFoster a collaborative, service-oriented, and high-performance team cultureCredit Risk & Portfolio ManagementManage a diverse receivables portfolio, including commercial, military, and government contract customersEvaluate and approve credit applications, set credit limits, and monitor exposureConduct financial analysis to assess customer creditworthiness and riskCollections & Accounts ReceivableDevelop and execute effective collections strategies to reduce past-due balancesMonitor AR aging and drive improvements in DSO (Days Sales Outstanding)Partner with customers and internal stakeholders to resolve billing issues and disputesProcess Improvement & ComplianceImplement best practices to improve AR processes, controls, and reporting accuracyEnsure compliance with internal policies, GAAP standards, and audit requirementsSupport internal and external audits and maintain strong documentation practicesBusiness PartnershipCollaborate with operations, finance, and commercial teams to align credit strategies with business objectivesProvide leadership with insights on cash flow, risk trends, and receivables performanceAct as a key liaison between TOTE Resources and supported operating companiesQualificationsRequired QualificationsBachelor’s degree in Finance, Accounting, Business Administration, or related field10+ years of credit and collections experience5+ years of supervisory or leadership experienceExperience managing complex receivables portfolios, including government and contract-based customersBackground in transportation, logistics, or maritime industriesStrong knowledge of credit risk assessment, AR processes, and financial analysisExperience with ERP systems and financial reporting toolsPreferred QualificationsExperience in a shared services or multi-entity environmentFamiliarity with government contracts, billing requirements, and compliance considerationsProfessional certification (e.g., CBA, CBF, or similar)Advanced Excel and data analysis skillsCore CompetenciesLeadership and team developmentCredit risk management and financial acumenStrategic thinking and problem-solvingProcess improvement and continuous improvement mindsetStrong communication and stakeholder partnershipResults-driven with focus on cash flow optimizationCompensation & BenefitsTOTE Resources offers a competitive total rewards package, including:Medical, dental, and vision insurance401(k) with company matchPaid time off (PTO) and company holidaysLife and disability insuranceEmployee assistance program (EAP)Professional development and career growth opportunitiesEqual Employment Opportunity (EEO)TOTE Resources is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. TOTE Resources is a drug-free employer and a participant of the E-Verify Employment Verification Program.AccommodationsTOTE Resources is committed to providing reasonable accommodations to applicants and employees with disabilities. If you require assistance or accommodation during the application or hiring process, please contact the Human Resources team.Explore transportation and logistics industry job opportunities from Hawaii to Alaska, and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today!