Customer Service Associate

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

At Ciena, we don't just build technology, we power the networks that connect the world.

We're always looking to engage with curious, driven, and collaborative individuals who want to make an impact, even if the right opportunity isn't available today.

If you don't see a role that aligns with your experience today, we encourage you to submit your resume and stay connected with us. Our Talent Acquisition team actively builds relationships with professionals across all levels and disciplines to support future growth and emerging opportunities.

When a role becomes available that matches your skills and experience, a member of our team may reach out to start the conversation.

What to Expect

• Global opportunities across:
  Technical: ASIC/Analog Hardware, Embedded Software, AI Application Developers, etc.
  Professional: Sales, Marketing, Supply Chain, HR, Legal and Finance, etc.
  Leadership: Managers, Directors, Vice President and C suite Executive

• Competitive compensation aligned to the specific role, scope, and market conditions

• Eligibility for incentive programs based on role type and individual and company performance

Compensation & Pay Transparency (Regional Considerations)

Ciena is committed to transparency, fairness, and compliance with applicable legislation across the regions in which we operate.

• Canada & United States:
  In locations where pay transparency legislation applies, compensation ranges will be disclosed at the time a specific opportunity is identified and presented. Salary ranges are determined based on factors such as role scope, experience, qualifications, and geographic market data.

• EMEA & APAC:
  Compensation practices may vary by country due to local regulatory requirements and market norms. Where applicable, compensation details will be communicated during the recruitment process in accordance with local laws and practices.

• Incentive Compensation:
  In addition to base salary, eligible employees may participate in discretionary bonus or incentive plans aligned to individual, team, or company performance. Certain sales or revenue-generating roles may include performance-based incentive structures.
  

Your next opportunity could start here so why not apply?

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.