IT Support Tech I

Level I It Field Support Technician

Axia Women's Health is the nation's largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women's Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women's Health has been recognized as the #1 Physician Practice for Women's Health by Castle Connolly and certified as a Great Place to Work for five consecutive years.

The Level I IT Field Support Technician provides front-line technical support and field service to Axia Women's Health care centers across their designated region. This role is responsible for resolving routine technical issues involving desktop hardware, software, and network connectivity. The ideal candidate will be customer-focused, reliable, and eager to learn while providing excellent on-site service to clinical and administrative staff.

Essential Functions:

• Provide first-level technical support for desktop hardware, software, and peripherals
• Respond to and resolve basic service requests and incidents from end users
• Troubleshoot and repair routine network connectivity and cabling issues
• Install, configure, and maintain desktop operating systems and standard applications (Windows, Microsoft 365, etc.)
• Support printing, scanning, and troubleshoot hardware performance and functionality issues
• Document all work performed, including troubleshooting steps and resolutions, in the IT service management system
• Escalate unresolved or complex issues to the Level II team when appropriate
• Assist with the setup and deployment of new equipment for clinics and offices
• Travel regularly to care centers across Pennsylvania and New Jersey to provide on-site support
• Perform other duties as assigned.

Skills:

• Strong customer service orientation with clear communication skills
• Basic troubleshooting and problem-solving abilities
• Ability to follow instructions, document steps, and work as part of a team
• Organized and detail-oriented; able to manage multiple tickets or requests
• Comfortable working in clinical environments and supporting non-technical users
• Technical experience with:
• Microsoft Windows OS and Microsoft 365 Suite
• Basic network connectivity and cabling knowledge
• Printer and scanner setup and troubleshooting
• Familiarity with IT ticketing or service management tools

Education & Experience:

• Education: Associate's Degree in Information Technology or related field; equivalent technical training or experience may be considered
• 1–2 years of technical support or help desk experience preferred
• Exposure to healthcare IT or electronic health record systems (eClinicalWorks, Epic, Athenahealth, etc.)
• Familiarity with ITIL principles or IT service desk operations
• Certifications: CompTIA A+ or equivalent preferred

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Benefits:

• Full-time benefit eligibility with benefits beginning the first of the month after starting.
• Choice of multiple medical insurance plans to best meet your needs
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more
• Axia-paid life insurance, short-term and long-term disability
• Immediate 401(k) contribution option with employer match after one year.
• Generous PTO offering with additional time off for volunteering
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications

Skills:

Strong communication skills Expert

Proficient in Microsoft Office Suite Expert

Education:

Associates or better in Information Technology or related field.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.