Tier 1 Tech Support- Help Desk

Job Description

Job Description

Help Desk Support Specialist

100% In-Person | King of Prussia, PA | Full-Time

JOB SUMMARY:

Tier 1 Technical Support

As the first point of contact for internal customers, the Help Desk representative helps businesses manage the day to day operations to stay productive.

With access to the technology and the means to provide support, the tech support representative can do great things!

You will support a variety of team members, including a warehouse operations team. You will be asked to prioritize requests as they come in and resolve issues on a daily basis.

Successful Help Desk Support Specialists will go above and beyond to assist in making the operation run smoothly. If you feel as though you are up for the challenge, then Colonial

Electric is a great place for you to continue your IT journey!

RESPONSIBILITIES:

• Resolving IT support requests from employees

• Answering employee questions regarding computer systems

• Gathering and analyzing data to diagnose problems with computer systems

• Changing configurations, settings and permissions to fix computer issues

• Generating sign ins for new hires during the onboarding process

• Installing new software and hardware drivers and updating existing ones as needed

• Updating employees on the status of their service requests

• Logging all service requests and updating tickets as needed

• Travel to our branches to do field work under supervision with 24 hours notice, or in the event of an outage

• Weekly on call hours to assist Colonial Electric’s 24/7 operation, an on-call schedule is provided weekly. Hours will be between 5 pm and the start of the new business day. Compensated via overtime hours.

EDUCATION, EXPERIENCE and SKILLS:

• Minimum two years of relevant experience in a help desk/IT support role

• Certifications such as A+ / Network + / Microsoft are preferred but not required

• High-level knowledge of commonly used software, hardware and applications

• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language

• Demonstrated written communication skills to create useful support logs

• Analytical and problem-solving skills to troubleshoot and diagnose issues

• Time management skills to provide updates and fixes within a promised time frame

• Multitasking skills to assist multiple employees at once

• Observational skills to recognize warning signs that indicate potential problems

• Customer service skills to interact professionally and positively with employees and coworkers

• Reliable transportation is required.

WHO IS COLONIAL ELECTRIC?

We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming.

Our Team - At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you’ve read this far, we’re betting you like to win too.

A Delightfully Simple Work Culture - You’ll enjoy Colonial Electric because our workspaces and people form a family culture—very different from the corporate world. We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!

Work-Life Balance: We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us. We’ve made work-life balance a point of pride for 90 years. Back in 1925, we called it “respect.” Everyone who joins Colonial Electric is a respected member of our team.

CHECK OUT OUR BENEFITS!

Medical Insurance - Choose between a traditional PPO and flexible health plan with a tax-free health savings account

• Comprehensive and affordable coverage

• Preventative care covered at 100%

• Access to the Blue Cross Blue Shield national network

Dental Benefits - Affordable coverage with annual exams, cleanings and xrays covered at 100% and rollover benefits.

Vision Benefits - Get yearly eye examinations and buy new lenses, frames, and contacts. Or skip the glasses and enjoy special discounts on LASIK procedures! You’ll have access to 70,000 provider locations across the U.S., including well-known retailers like Walmart and America’s Best Glasses.

401(k) for Comfortable Retirement - Colonial Electric matches 25% of your contributions up to 6% of your annual earnings..

Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost to you.

Paid Time Off - Including vacation, personal time, paid holidays and more.

Colonial Paid Parental Leave - CPPL offers parents company paid time off to care for the birth or adoption of a child.

Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.