Account Specialist II - Hybrid/Bannockburn, IL

Considering a job change? Here at Aon we are looking for a driven, detail-oriented professional to step into a critical role supporting Aon's Commercial Risk transformation. This isn't just operations - this is your chance to directly influence how our platforms and processes evolve, improves, and scales.

This is a hybrid position located in Bannockburn, IL.

The Account Specialist II will provide support to Account Executives on assigned accounts, managing- key processes, and undertaking client-facing and internal activities as they relate to the Aon Private Risk Management business group. This is achieved through effective communication and partnership with our internal and outsourced partners.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Key Responsibilities:

Commercial Risk & Insurance Operations

• Support platforms and process efficiencies used for servicing commercial lines accounts, including Certificates of Insurance (COIs), automobile identification cards, endorsements, and policy-related workflows
• Partner with brokers, account teams, and operations to ensure accurate execution of client set up on self-service portals for deliverables
• Interpret insurance documentation (e.g., ACORD forms, policy language, requirements) and ensure compliance with client and regulatory expectations
• Identify process gaps impacting client experience and recommend improvements

UAT Testing & Defect Management (Core Focus)

• Execute structured User Acceptance Testing (UAT) for internal platforms (e.g., Certificate Center, onboarding tools, reporting dashboards)
• Develop and maintain test cases, test scripts, and validation scenarios aligned to business requirements
• Proactively identify, document, and track system defects, bugs, and enhancement opportunities
• Partner with Product, IT, and SMEs to:
  • Clearly articulate defect impact
  • Prioritize fixes based on business risk
  • Validate resolution through regression testing
• Maintain a centralized defect log with clear categorization:
  • Severity (Critical / High / Medium / Low)
  • Root cause trends
  • Resolution timelines

Data, Metrics & Reporting

• Produce and maintain operational dashboards (Power BI, Excel) to track:
  • Platform utilization
  • Adoption rates
  • UAT defect trends
  • SLA/KPI performance
• Analyze data to:
  • Identify adoption gaps and inefficiencies
  • Support leadership decision-making
  • Drive targeted process improvements
• Ensure accuracy and integrity of key tools such as onboarding trackers and master data repositories (e.g., MOT)

Platform Adoption & Transformation Support

• Support onboarding clients to digital platforms, ensuring data accuracy and readiness
• Collaborate across onshore/offshore teams to maintain workflow efficiency
• Document system enhancements required to improve adoption and user experience
• Assist in SOP development, process documentation, and standardization initiatives

Collaboration & Continuous Improvement

• Work cross-functionally with:
  • Operations
  • Technology
  • Field offices
  • Offshore teams
• Leverage SMEs to close knowledge gaps and improve solution quality
• Participate in root cause analysis and continuous improvement initiatives
• Provide training, support and guidance to users where needed

Required Qualifications:

• 3+ years of experience in Commercial Insurance / Risk Management operations
• Strong knowledge of:
  • Certificates of Insurance (COIs)
  • Policy structures and endorsements
  • Insurance servicing workflows
• Hands-on experience with UAT testing, including:
  • Test case creation
  • Bug/defect identification
  • Regression testing
• Experience tracking and reporting defect metrics and testing outcomes
• Advanced proficiency in Excel (pivot tables, data analysis)
• Experience with reporting tools (Power BI preferred)

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $67,000 - $75,000. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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