Manager, Account Management - CREO

Manager, Account Management - CREO

Chicago; New York

Omnicom Media (OM), the media services division of Omnicom Group Inc. – delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OM connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world's leading brands in OM agencies around the globe.

Overview

The Supervisor, Account Management, is a centralized role that will be tasked with driving Influencer strategy and client management within OM's dedicated managed service product, Creo. The core responsibility of the role is leading a group of Account Management professionals, leading client/agency communications, presenting campaign strategy and campaign reporting and serving as key point of contact throughout a partnership lifecycle. The role will serve all OM agencies across the organization, working in symphony with clients and IATs on the execution and amplification of Creator campaigns.

Qualifications

• Bachelor's degree (Marketing/Advertising/Communications preferred)
• 3-5 years of experience within Influencer and preferably media environments
• Hands on experience developing and leading client-facing communication tied to Influencer campaigns for Fortune-500 companies
• Experience working on client business in retail and consumer packaged goods is preferred

Responsibilities

Account Management:

• Develop and own key influencer relationships that build a trust-based partnership with OM clients
• Communicate influencer marketing within the digital/paid media ecosystem and aid in the operationalization of service offerings and subsequent value positioning tied to the media environment
• Manage client communication across influencer campaign lifecycle from identification to campaign reporting, and possess strong communicative abilities to relay the respective stages to clients
• Leverage OM Influencer tech platform for influencer discovery and client content review in concert with Creo creator activation personnel

Practice Excellence:

• Maintain a constant pulse on the influencer landscape education via thought leadership communication, staying atop of shifts in the industry and emerging trends and be able to communicate the impact to client business
• Work in partnership with OM COE platform teams and channel stakeholders to implement best practices across functions including but not limited to asset development, media amplification, commerce, and measurement

Required Skills

• In-depth understanding and mastery of Influencer marketing and an ability to match brand narratives with Creator-led storytelling
• Strong agency account management background and comfort in leading internal and external conversations
• Understanding of the Influencer ecosystem including paid and organic roles & responsibilities across platforms including but not limited to creative development, talent perspectives, best practices, and measurement
• Excellent relationship building with internal and external stakeholders
• Strong communicator and presenter, able to present and articulate persuasive and cohesive presentations and points-of-view
• High levels of integrity, autonomy, and self-motivation
• Critical thinking and problem solving tied to implementation of new processes and process improvements
• Strong business acumen and the ability to make highly impactful decisions in a timely manner

Compensation Range

$80,000 - $90,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.