Patient Access Representative

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

At Shriners Children's St. Louis, we have a team of physicians and specialists who are highly trained and experienced in pediatric orthopedics. This team is equipped to treat children with a variety of different orthopedic conditions ranging from mild to complex. Other specialties you will find at our facility include limb lengthening and reconstruction, spine care, muscular and neuromuscular care, orthotics and prosthetics and plastic surgery.

Job Overview

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, scheduling of outside tests, answering phones, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.


Responsibilities

• Processes appointment requests for all types of outpatient appointments for new and established patients
• Obtains patient consents
• Performs registration of patients
• Scheduling of outside tests
• Completes verification of insurance prior to patient arrival for services
• Identifies uninsured patients to perform financial counseling
• Assists with completing applications for external sources

This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required:

High School diploma/GED

3+ years' experience in patient access, scheduling, registration or customer service in a healthcare environment

Preferrred:

1 year healthcare experience