Service Installer Technician

Job Description

Job Description

The Mission

We are seeking a Service Installer Technician (SIT) who is driven by eliminating inefficiencies and avoiding "quick-fix" solutions. In this role, you are not just maintaining systems—you are a Solutions Architect responsible for the precise implementation and long-term stability of our clients' technology infrastructure. If you are an analytical problem-solver who prioritizes project management , documentation, cybersecurity, and "doing it right the first time," this is your environment at Onsite Logic!

Position Summary

The SIT is a Subject Matter Expert (SME) accountable for the end-to-end project delivery of hardware, software, and networking solutions. You will own the full project lifecycle , from design to implementation , ensuring that every server, network configuration, and Microsoft 365 integration is executed to exact specifications. You will act as the final technical escalation point , solving complex problems that require deep knowledge in networking , cybersecurity , and enterprise solution architecture .

This role requires a proactive, assertive approach to project management, you will own projects , identify risks before they become issues, and ensure all technical standards are met at the highest level.

Essential Duties & Responsibilities

• Precision Implementation: Deploy new hardware and infrastructure services with an obsessive focus on accuracy and industry best practices.
• Project Management & Governance: Plan, manage, and execute projects, controlling scope, timelines, and budgets to ensure successful project delivery . Maintain a minimum 90% on-time project completion rate.
• System Auditing & Documentation: Maintain 100% accurate documentation. If it isn't documented, it isn't finished.
• Technical Escalation: Solve deep-tier technical issues, performing root-cause analysis rather than just treating symptoms.
• Process Improvement: Identify inefficiencies in recurring client issues or documentation gaps and engineer solutions to improve workflow and system reliability.
• Cybersecurity & Networking Stewardship: Implement security-first network configurations and maintain Microsoft 365 best practices; act as the gatekeeper of clients' digital integrity.

Do you fit this profile?

• Detail-Obsessed: You agonize over the details because you know that a single character in a script or one loose port can cause a system failure.
• Analytical & Technical: You enjoy deconstructing complex problems and finding the most logical, structured solution.
• Proactive & Assertive: You don’t wait for instructions when you see a security risk or a system flaw; you address it and report it.
• Perfectionistic: You have a high internal bar for "quality" and take pride in work that is clean, organized, and scalable.

Key Performance Indicators (KPIs)

• Efficiency: Maintain a minimum of 85% weekly time utilization.
• Fiscal Accuracy: Achieve 90% or higher Budget-to-Actual hours target.
• Project Velocity: Maintain a 90% or higher on-time project closure rate.

Job Qualifications

• Technical Foundation: 3+ years of MSP Helpdesk experience; 1+ year of intensive ticketing system usage.
• Security Mindset: Advanced knowledge of cybersecurity concepts (Network+, Security+, or higher preferred).
• Operational Structure: Exceptional organizational skills and the ability to prioritize tasks based on logical urgency and impact.
• Clear Communication: Ability to translate complex technical jargon into clear, professional advice for clients and internal teams.

Education & Experience

• Associates Degree in IT or equivalent real-world technical experience.
• Demonstrated experience managing technical projects , from planning and solution design to full project delivery .