Client Services Coordinator

About Us

Mission Statement
"Helping children to grow, families to thrive, and our community to flourish."

Our Purpose & Core Values:
We aim to provide the highest quality, comprehensive, and individualized speech therapy services to all members of our community, in alignment with our Core Values.

Our Core Values are:
* Clinical Excellence
* Collaboration
* Education
* Community
* Sustainability

Ways we embody these Core Values:
* Accept a variety of insurance panels, including Medicaid/OHP, to reduce financial barriers for families seeking high quality services
* Provide skilled 1:1 service to clients in 5 locations (2 clinics, 3 schools)
* Offer skilled, HIPAA compliant telehealth options
* Collaborative model of treatment where clients are encouraged to work with more than one therapist * Multiple specialties (feeding/swallowing, orofacial-myofunctional therapy (OMT), AAC, language, literacy, behavioral voice, executive functioning, etc.)
* Data driven therapy model so that sessions are paid for families by insurance panels
* Advanced training for our team so they are looking through a skilled lens in their therapeutic approach
* Paid continuing education & mentorship for clinical staff members
* Collaboration with outside providers; listening to our pediatricians, dentists, orthodontists, school team members
* State-of-the-art clinics designed from a therapist's perspective to help provide the highest quality therapy in a calm, organized space

Team Philosophy
* Have fun!
* Share your passion for working with kids and helping families meet their goals in creative, sustainable ways
* Feel supported in your personal and professional growth
* Find community in our team of caring, compassionate individuals

Job Specifications
Responsibilities

We are looking for an organized, driven, and personable individual to join our administrative team as a Client Services Coordinator. The Client Services Coordinator works closely with our clients and families to ensure they have access to the care they need, and supports our Billing and Clinical Teams functions. They will perform a variety of tasks, including:

* Coordinate current client schedules and makeup appointments
* Schedule new client recurring appointments
* Coordinate Clinician schedule changes
* Manage the On Demand flex call list
* Ensure a full advanced schedule
* Manage the clinic phone line and administrative email account
* Confirm patient insurance information and collect co-pays upon check in
* Accurately handle all client information according to patient confidentiality standards and HIPAA requirements
* Be able to communicate copays, deductibles, co-insurance, and other out of pocket expenses to client families
* Interact warmly with clients and families as they enter the clinic, providing a welcoming experience
* Coordinate consultation meetings between our clinicians and outside providers, as needed
* Maintain clinic organization/cleanliness on a day to day basis

Employment Requirements

Our ideal candidate supports our company's values and wants to help us help more kids! Position requirements include:

* Prior administrative/scheduling experience in a clinical setting
* Leadership experience as a team lead or coordinator
* Exceptional customer service and active listening skills
* Close attention to detail
* Professional phone and email etiquette
* Basic working knowledge of medical terminology and insurance processes
* High school diploma/GED required; Associate degree preferred
* Medical billing and/or coding experience a plus
* Must pass full drug panel, including marijuana, and consent to a background check upon hire*

Additional Languages
* We serve culturally and linguistically diverse client populations. We encourage multilingual applicants of all skill levels to apply!
* Languages include: Spanish, Arabic, and Mandarin

* All candidates who have received a written offer of employment will be required to undergo testing and pass a drug screen for commonly abused controlled substances (including marijuana), and consent to a background check. Employment is contingent on these results.

Benefits:
* Health, Dental & Vision insurance
* Paid Time Off & Holiday Pay
* Wellness program
* 401(k)
* 401(k) matching
* Community outreach opportunities

Schedule:
* The clinic is open Monday - Friday, 7:30am - 6:15pm
* Looking for support with afternoon shift, 1:00pm - 6:15pm
* Compressed schedule (4 days) may be an option

Diversity Statement:
At Parkwood Clinic, Diversity & Inclusion are key to our success. We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds, who all share a passion for improving people's lives. Diversity not only includes race and gender identity but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All employees' points of view are key to our success and inclusion is everyone's responsibility.