ServiceNow Solution Architect

Description

Summary:

Under general supervision and in accordance with established policies, the ServiceNow Solution Architect provides strategic technical leadership for the design, development, integration, and ongoing operation of ServiceNow platforms across the Firm. You will partner with business stakeholders, security, infrastructure, and support teams to deliver robust, scalable ServiceNow solutions that streamline workflows, improve service delivery, and meet the firms rigorous confidentiality and compliance standards. This role demands deep expertise in ServiceNow architecture, strong consulting abilities, and the capacity to translate complex business requirements into elegant, automated solutions.

Essential Duties and Responsibilities:

Provide on-site and remote escalation support in a 24/7/365 environment.

Define, document, and evolve the Firms ServiceNow architecture, ensuring alignment with enterprise standards, security policies, and business objectives.

Lead end to end design, configuration, and deployment of ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.), including custom applications, integrations, and workflow automations.

Design and implement secure integrations between ServiceNow and legacy systems (e.g., Active Directory, LDAP, SCCM/MECM, legal applications, VPN, endpoint management tools) using REST/SOAP APIs, MID Server, and Integration Hub.

Establish and enforce best practices for change management, release management, and configuration control within the ServiceNow ecosystem.

Monitor platform health, conduct capacity planning, and proactively resolve performance bottleneck to guarantee 24/7/365 availability for critical legal and business services.

Partner with legal practice groups, security, infrastructure, and support teams to gather requirements, translate them into functional specifications, and ensure successful delivery.

Produce comprehensive architecture diagrams, solution designs, configuration guides, and compliance reports; maintain accurate records in the firms ticketing and change management system.

Identify gaps in existing ServiceNow processes, propose enhancements, and drive adoption of new platform capabilities (e.g., AI driven insights, Flow Designer, Predictive Intelligence).

Knowledge, Skills, and Abilities Required:

Deep hands on experience designing, configuring, and administering ServiceNow platforms; certifications such as CSA, CSS, or CSM highly preferred.

Proficiency in ServiceNow scripting (JavaScript, GlideRecord, UI Policies, Business Rules) and building custom applications, UI pages, and widgets.

Strong background integrating ServiceNow with enterprise tools (Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper V, legal applications like iManage, CarpeDiem, Litera).

Skilled in Flow Designer, IntegrationHub, and PowerShell/CLI automation for cross platform orchestration.

Solid understanding of networking, DNS/DHCP, PKI, and cloud/on premise hybrid environments.

Ability to lead complex, time critical implementations, manage dependencies across multiple groups, and communicate status to senior leadership.

Excellent written and verbal skills; capable of translating technical concepts for both technical and non technical audiences.

Collaborative mindset; willing to share knowledge, successes, and lessons learned across the organization.

Understanding of data sensitivity in a law firm context and commitment to maintaining confidentiality, integrity, and availability of Firm systems.

Strong problem solving abilities, independent judgment, and meticulous attention to detail.

Education and Experience:

Bachelors degree in computer science and/or Information Systems or equivalent experience required.

Minimum 5 years of experience architecting, implementing, and managing ServiceNow solutions in a large scale enterprise environment.

IT experience focused on desktop management and legal applications management.

Law Firm experience preferred.

Project Management experience (PMP, Agile, Scrum) is a plus.

Skills

ServiceNow, Architecture, Development, ITSM, ITOM, Legal experience, ServiceNow certifications

Top Skills Details

ServiceNow,Architecture,Development,ITSM,ITOM

Additional Skills & Qualifications

ServiceNow certifications are highly preferred.

Candidates must have strong communication skills.

Experience Level

Expert Level

This is a Permanent position based out of New York, NY.

The pay range for this position is $140000.00 - $150000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical, Dental, 401k, vacation, sick time, paid holidays

This is a Permanent position based out of New York, NY.

This position is anticipated to close on Nov 3, 2026.

This is a hybrid position in New York,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.