PS, Solution Architect /Forward Deployment Engineer ( Armis/ Veza)

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAbout the RoleWe are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role—not sales engineering—focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments.You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (AppSec) solutions. Your mission is simple: make customers successful, remove friction, and ensure the product delivers real value in production.What You’ll DoCustomer Deployment & EnablementLead hands-on deployment, configuration, and integration of AppSec solutions in customer environmentsWork directly with developers, engineering managers, and security teams to operationalize the platformEnsure customers move from initial setup to advanced use cases quicklyField Engineering & TroubleshootingAct as the front line for technical problem-solving in real-world environmentsDebug issues across infrastructure, APIs, and application layersIdentify product gaps and, when needed, fix bugs or contribute code alongside engineeringCustomer Success & AdoptionDrive successful outcomes across multiple customers simultaneouslyKeep high-value customers engaged, productive, and expanding usagePartner closely with Customer Success on POVs, onboarding, and adoption strategiesProduct Feedback & ImprovementGather real-world usage insights and translate them into actionable product feedbackCollaborate with engineering to improve usability, performance, and scalabilityHelp make the product easier to deploy, configure, and operateQualificationsWhat You Bring4–8+ years in software engineering, DevOps, or field engineering rolesStrong experience with Application Security (AppSec) concepts (SAST, DAST, APIs, vulnerabilities)Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architecturesAppSec Expert & POV Expertise is required for this role Ability to troubleshoot complex technical issues across the stackComfortable working directly with developers and engineering leadershipWillingness to travel 25–50% to engage customers on-siteFor positions in this location, we offer a base pay of $196,00 - $258,550 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.SummaryType: Full-timeFunction: ConsultingExperience level: Not ApplicableIndustry: Information Technology And Services