Enterprise Account Manager

Gday!

We areServiceRocket a global tech-enabled services company headquartered in Palo Alto California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting weve got your back.

Why is ServiceRocket the place for you

- A 20 year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! Youll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

- Were recognized for our innovation impact and outstanding customer support even earning the Atlassian Partner of the Yearfor Co-Selling Excellence award.

Visit our websiteto learn more and become a part of our Rocketeer Nation.

About the Sales and Success area

ServiceRockets Sales & Success team is the commercial engine of the business as they are focused on finding growing and retaining customer relationships. Account Managers own the full customer relationship from strategic account planning and executive engagement through to renewals expansions and partner co-selling primarily within the Atlassian ecosystem.

They work as the commercial lead in a cross-functional trio alongside Solution Architects and delivery teams translating customer needs into profitable software and services solutions. We look for self-starters with commercial curiosity MEDPICC discipline and a hunger to grow a book of business.

What youll be doing

• Build and maintain lasting relationships with customers and partners by understanding their focus anticipating their needs and solving their problems

• Lead XBRs (real-time QBRs) for high-value high-touch accounts focusing on strategic alignment and value demonstration

• Develop strategic problem/solution roadmaps that address current and long-term customer needs

• Generate leads manage pipeline update forecasts and develop and execute account plans

• Perform prospecting activities such as cold calling and networking

• Close opportunities to achieve sales targets

• Deliver partner software quotes and orders ensuring eligible deals are registered with the appropriate partner program incentives

• Co-sell with partners by jointly creating services and software solutions that address customer needs

• Follow up with customers regularly to ensure needs are being met and to identify opportunities

• Maintain CRM and account plans for customers and prospects (HubSpot and NetSuite)

• Coordinate internal and external resources including Licensing Services Solution Architecture RevOps Marketing Finance and Legal to improve customers experience

• Host product demonstrations webinars and other online events to educate customers and prospects

• Illustrate the value of ServiceRockets products and services to create growth opportunities

• Stay current with ServiceRockets offerings and industry trends

What you bring to the table

• 7 years of experience in an account management or sales role

• Proven track record of meeting or exceeding targets

• MEDPICC discipline and ability to qualify progress and forecast opportunities with clear evidence

• Experience managing commercial conversations with multiple stakeholders champions economic buyers procurement and executive sponsors

• Deep knowledge of Atlassians product suite and strong understanding of the enterprise software landscape

• Advanced skills in full-cycle sales strategic planning negotiation and stakeholder management

• Proven ability to work autonomously and grow a book of business

• Strong communication skills and executive presence you Talk Straight and build trust quickly

• Experience with CRM discipline and deal documentation; HubSpot and NetSuite experience preferred

• Bachelors degree in a relevant field

What We Look For in Sales Rocketeers

This role is a key member of our sales team focused on finding and driving both short and long-term opportunities. You ideally have experience in solution selling using products such as Atlassian to drive transformational services solutions to customers. Beyond the role requirements our Sales leadership looks for:

• Self-starters who take initiative follow through and own their pipeline without waiting to be directed

• Hungry and resilient individuals motivated by goals comfortable with ambiguity and proactive about creating opportunities

• Commercial curiosity a genuine interest in understanding customer problems and connecting those needs to ServiceRocket solutions

• Collaborative sellers who can work across Customer Success Solution Engineers Licensing Services and partner teams to create customer outcomes

• Software sales interest or experience SaaS enterprise software or Atlassian ecosystem experience is highly preferred but not mandatory when strong sales fundamentals are present

• Process discipline CRM hygiene qualification frameworks and forecast accuracy matter here

Your leaders

Kharisma is a volleyball enthusiast an animal rescue advocate and our fearless sales leader. With 20 years of go-to-market leadership she leads our Global Sales team across four continents with sharp instincts execution discipline and a genuine belief in collaborative partnerships. With her and Rob our founder and CEO youll co-sell with world-class partners grow high-value customer relationships and sharpen your craft in a team that leads through delighting the customer!

The expectation of office attendance for this hybrid role is 2 times a week at our Palo Alto office.

Perks

- when we grow the tree we share the fruitwhen the company grows we share the profit.

- Stock options: you have the opportunity to participate in the ownership of the company.

- Health insurance: we support you and your familyyour well-being matters.

- Retirement plan/funds saving: we care about your futurewe have diverse plans depending on your location.

- Career pathways program: you can grow horizontally vertically or any way you want.

- Generous monthly fixed allowances including Rockettoria Scholarship & Learning Tech Choice Wellness.

- Generous PTO plus one cultural heritage and community day to celebrate your story family and culture.

Although the position is hybrid/remote preferential consideration will be given to candidates based locally to the countrys office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then youll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

*Only shortlisted candidates will be notified*

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket recruiters only direct candidates to apply through our official career page at will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket please email emailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC