Administrative Office Manager

Office Manager

Location: Merrick, NY

Salary: $60,000–$80,000 (Depending on Experience)

Schedule: Full-Time, Onsite

About the Position

A fast-paced window manufacturing company in Merrick, NY is seeking an Office Manager to oversee daily office operations and support production and administrative teams. This role is ideal for a highly organized, hands-on professional with strong math skills, excellent phone communication, and the ability to manage multiple priorities. Spanish fluency is preferred , and experience in a manufacturing or production environment is strongly preferred.

Key Responsibilities:

Office & Administrative Operations

• Manage day-to-day office functions to ensure smooth and efficient operations
• Learn and utilize the company’s internal computer systems (training provided)
• Handle a high volume of incoming calls, addressing inquiries, scheduling, and issue resolution
• Maintain accurate digital and physical records and filing systems
• Monitor and order office supplies, materials, and equipment as needed

Customer Service & Communication

• Act as a primary point of contact for customers, vendors, and internal departments
• Resolve customer concerns, service requests, and day-to-day issues professionally
• Coordinate closely with sales, production, and installation teams to ensure clear communication

Production & Manufacturing Support

• Communicate with production leadership to confirm order details, timelines, and specifications
• Review measurements, work orders, and documentation for accuracy (strong math skills required)
• Track production schedules and update customers on timelines or delays
• Support quality control by reviewing paperwork, schedules, and order accuracy

Leadership & Workflow Coordination

• Delegate tasks to office staff and support team members as needed
• Assist with onboarding and training of new administrative employees
• Ensure departments have the resources needed to meet deadlines and daily goals
• Identify process gaps and recommend workflow improvements

Accounting, Reporting & Compliance

• Assist with basic bookkeeping functions including invoicing, purchase orders, and payment tracking
• Reconcile order documentation, delivery confirmations, and related paperwork
• Prepare daily, weekly, and monthly operational reports for management
• Support HR-related tasks such as attendance tracking, scheduling, and maintaining employee records
• Ensure compliance with company policies, safety standards, and manufacturing regulations

Required Skills & Qualifications:

• Fluent in Spanish (preferred)
• Strong math skills related to measurements, order review, invoicing, and production support
• Experience handling high call volumes and providing customer service
• Ability to multitask, delegate, and work efficiently under pressure
• Strong problem-solving skills with a proactive, take-charge approach
• Comfortable using computers and learning new systems quickly
• Previous experience in manufacturing, construction, or production environments strongly preferred
• Excellent organizational, communication, and leadership abilities