Inside Sales Support Specialist

Inside Sales Support Specialist

Organization: Lottery Commission

Agency Contact Name and Information: Ohio Lottery Commission Office of Human Resources: View email address on click.appcast.io

Work Location: Region 410840 Kenwood Road Cincinnati 45242-2812

Primary Location: United States of America-OHIO-Hamilton County-Cincinnati

Compensation: $26.54/hour

Schedule: Full-time

Work Hours: MON-FRI; 8:00AM-5:00PM

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Administrative Support/Services

Technical Skills: Customer Service, Operational and Administrative Support, Sales, Warehousing, Inventory Control

Professional Skills: Attention to Detail, Customer Focus, Interpreting Data, Teamwork

Agency Overview

About Us: The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 50 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio's students and communities through gaming innovation. We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.

Job Description

What You'll Do: Responsibilities of the Inside Sales Support Specialist include but are not limited to:

• Provide inside sales support to regional sales staff to accomplish sales goals
• Review sales data and reports to assist in identifying sales opportunities within specific districts or zip codes
• Learn and use Lottery software programs to review sales and ticket information
• Maintain extensive and up-to-date inventory of Point-of-Sale materials
• Coordinate the instant lottery ticket return process for the region
• Provide customer service to customers and retailers
• Assist prospective retailers with completing their applications
• Assist with processing customer claims and placing the prize amount on credit cards according to procedure
• Research discrepancies in retailer ticket orders
• Report stolen or missing ticket inventory
• Provide front desk administrative support coverage in a backup capacity
• Take supplies to the Lottery Sales Representatives in the field and/or to retailers when needed
• Use a walk behind forklift to move inventory
• Perform other duties and work on special projects

OFFICIAL STATE OF OHIO CLASSIFICATION: Administrative Professional 3 (16873)

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

30 months experience or 30 months training in secretarial/administrative professional field.

Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 months experience in secretarial/administrative professional field.

Or 12 months experience as Administrative Professional 2, 16872.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Administrative Support/Services, Customer Service, Operational and Administrative Support, Sales, Inventory Control, Warehousing, Attention to Detail, Customer Focus, Interpreting Data, Teamwork

Supplemental Information

OCSEA/AFSCME bargaining unit position. Promotional/lateral transfers honored pursuant to the bargaining agreement.

EXTERNAL APPLICANTS INVITED NOTE: You are required to submit your resume as an attachment with your online employment application.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Start date immediately. This position is non-exempt (eligible for overtime) from the Fair Labor Standards Act. The applicant is required to provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant. If an interview is offered, supporting documentation/paperwork (e.g., college transcripts, DD Form 214 for veterans, copy of pertinent license or certifications, etc.) will be required at the time of the interview.

New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.

Internal and external applicants please submit ADM-4268 (Civil Service Application) to the Ohio Lottery, Office of Human Resources, no later than 11:59PM of the posting deadline date listed. Applications received after 11:59PM on the designated deadline date will not be considered. Applications must be submitted online at Paper applications will not be accepted or considered.

All questions concerning employment opportunities with the Ohio Lottery should be directed to the Ohio Lottery, Office of Human Resources at View email address on click.appcast.io. You may also call the TDD number at View phone number on click.appcast.io (toll free).

The Ohio Lottery does not discriminate on the basis of race, religion, color, sexual orientation, national origin, ancestry, age, sex, gender identity or expression, mental or physical disability, genetic information, veteran status and/or military status in employment or the provision of services.

NOTE: Those who are contacted for an interview should inform the Ohio Lottery Office of Human Resources as soon as possible if, as a result of a disability, they will need an accommodation to participate in any phase of the interview process. Such notice will not affect your eligibility to apply for this position.

BACKGROUND INFORMATION CONVICTION OF A FELONY, OR A MISDEMEANOR OF THE FIRST, SECOND OR THIRD DEGREE, WHICH INVOLVED GAMBLING, FRAUD OR MISREPRESENTATION, THEFT, OR ANY CRIME OF MORAL TURPITUDE, PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT ALREADY BEEN SEALED. ORC 3770.021 CONVICTION OF A FELONY INVOLVING FRAUD, DECEIT, OR THEFT PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT BEEN REVERSED, EXPUNGED, OR ANNULLED. ORC 2961.02 EMPLOYMENT CONTINGENT UPON SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND CHECK AS REQUIRED BY SECTION 3770.02(D) OF THE OHIO REVISED CODE.

ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.