Reception and Engagement Assistant - PT with Benefits, St George

Reception and Engagement Assistant - PT with Benefits, St George JOB TITLE: Reception and EngagementAssistant DEPARTMENT: Youth Mental Health DIVISION:Mental Health and Substance Abuse GENERAL PURPOSE: Performsa variety of complex secretarial, clerical and records maintenance duties asneeded to expedite the delivery of services and programs provided through andcoordinated by the mental health department.Performs routine reception and communication duties as needed to receiveand direct incoming telephone calls and clients. SUPERVISION RECEIVED: Worksunder the general supervision of the assigned Office Manager or Lead. SUPERVISION EXERCISED : None. EXAMPLE OF DUTIES: Operates personal computer terminal to utilizevarious word and data processing programs as needed to type departmentalrecords, technical and/or statistical reports, file information, and generalcorrespondence; may transcribe from dictation equipment. Maintains records, files, indexes and booksaccording to established methods and procedures; compiles and tabulates datafor records and reports; keeps books requiring ledger entries related to pettycash account and program revenues; reviews account balances to assure currentposting and accuracy. Receives telephone and personal callers;responds to routine and non-technical questions; directs specific and technicalquestions to appropriate staff member. May perform as backup to other secretarial orclerical personnel related to computer operations, general office maintenanceor other related functions. May perform initial intake on clients,completing paperwork, inputting information in computer system making sure allinformation is accurate and complete. Performsother related duties as required. MINIMUM QUALIFICATIONS : 1. Education and Experience: A. High School Diploma or GED, two (2) year of specialized training incomputer operation and data entry preferred; AND B. Three(3) years of responsible clerical and secretarial experience preferred; OR C. Anequivalent combination of education and experience. 2. RequiredKnowledge, Skills, and Abilities: Working knowledge of telephone and interpersonalcommunication etiquette; working knowledge of general office maintenance andpractices; working knowledge of recording and filing procedures andmethodologies; working knowledge of computer technology and software(s); working knowledge of theoperation of standard office equipment; working knowledge of basicmathematics; working knowledge of written correspondence,general writing, grammar, spelling, punctuation, etc; working knowledge of basic public relations. Ability to communicate effectively, verbally andin writing; ability to perform basic mathematical calculations; ability tooperate standard office equipment; ability to develop effective workingrelationships with supervisors, fellow employees, and the public; ability towork independently and manage work assignments in a high interpersonal contactenvironment; ability to demonstrate maturity necessary in dealing withsensitive and confidential material. Skilled in 10 key by touch, skilled in the ability to establish priorities, worksindependently, and proceeds with objectives without supervision. Skilled andable to handle and resolve recurring problems. #J-18808-Ljbffr