Clinical Assistant and Patient Care Coordinator | Full-Time

Job Description

Job Description

Wills Eye Hospital is hiring a Clinical Assistant and Patient Care Coordinator in Philadelphia, PA . In this role, you’ll work closely with the patients, physicians, and clinic management team to coordinate appointments and services for the patient(s). This is a Full-Time 40 hours per week opportunity for someone who wants to help people, create organization, and keep operations running smoothly.

Why Join Wills Eye

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care.

We offer:

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs)

• Opportunities for training, certification, and career growth

• A collaborative, mission-driven clinical environment

• Access to advanced technology and specialized care teams

In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage patient coordination and front-end clinical operations within an ambulatory/physician practice setting and contribute to a positive patient experience.

You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

Key Responsibilities

• Ensures that all patients are greeted in a friendly and professional manner.

• Ensures the appropriate demographic insurance information are properly entered into NextGen practice management system.

• Completes and manages the task list from the Call Center regarding patient inquiries.

• Coordinates physician orders, including laboratory tests, radiology imaging, and specialist referrals, ensuring timely and accurate processing.

• Performs pre-charting of patient records by entering relevant clinical information to support efficient and informed patient care.

• Completes and manages the task list from physicians and follows up with the patient(s) as needed.

• Monitors and organizes incoming results, preparing documentation for physician review and follow-up.

What You Bring

You may be a strong fit for this role if you work patiently, efficiently, and accurately in order to ensure a positive patient experience. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.

Minimum Qualifications

• High School Diploma or equivalent

• Requires strong patient service skills, strong communication and writing skills, and strong computer skills

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.

• Individual must be comfortable interacting with patients, management, and physicians on a regular basis.

• Individual must demonstrate strong interest in understanding the operational flow and in using critical thinking skills to service the patients’ needs each day.

Preferred Qualifications

• Bachelor’s degree

• 3-5 years’ medical practice experience

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization.

About Wills Eye Hospital

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world.

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Ready to take the next step? Apply today for our Clinical Assistant and Patient Care Coordinator opportunity in Philadelphia, PA.

Recruitment Process Safety : Official recruitment communications from Wills Eye will only come from an authorized @willseye.org email address. Wills Eye will never ask for payment, banking information, Social Security numbers, or other sensitive personal information during the early stages of recruitment, and we do not extend offers without a formal interview process. If you receive a suspicious message or offer, please do not click links, open attachments, or share personal information. Please note Wills Eye does not offer remote positions.