Desktop Support Technician

Desktop Support Technician - All 5 Days Onsite - Lewisville TX Night Shifts What you will bring to the table as a Desktop Support Technician Provide desktop, laptop, printer, and peripheral support Troubleshoot hardware, software, network, and operating system issues Support Windows and Unix/Linux environments, including virtualized infrastructure Manage incidents, problems, and change requests following established IT processes Document systems, troubleshooting procedures, and technical solutions Support user onboarding, device deployments, and asset management Collaborate with cross‑functional teams to resolve technical issues and improve processes Provide day‑to‑day IT support within a manufacturing or production environment Requirements 1‑3+ years of Desktop Support, IT Support, or Technical Support experience Experience supporting production, manufacturing, warehouse, or industrial environments Understanding of day‑to‑day operations within manufacturing facilities Experience with Incident, Problem, and Change Control Management (IPCC) Working knowledge of Windows and Unix/Linux operating systems Exposure to virtual environments such as Azure, Hypervisors, or VMware Strong troubleshooting and root cause analysis skills Experience with ticketing systems and end‑user support Ability to create technical documentation and technical procedures Strong technical writing skills, including documenting systems and solutions Dependable and accountable Professional attitude and strong work ethic Excellent verbal and written communication skills Ability to work independently and within a team Preferred Active Directory, Office 365, device imaging, and deployment experience Support experience with scanners, label printers, handheld devices, and production‑floor equipment Basic networking knowledge (TCP/IP, DNS, DHCP) Benefits Health, Dental and Vision Benefits Long‑Term growth potential 401k #J-18808-Ljbffr NextGen | GTA: A Kelly Telecom Company