Desktop Support Analyst at Fairway Home Mortgage Carrollton, TX

Overview Be part of a team thats committed to making a difference. We believe in our work and our customers. Position Location: Remote/On-site (In Office Only). Office Location: 4201 Marsh Lane, Carrollton, Texas 75007. Work Environment: This is primarily an in-office position located at our Carrollton location. Responsibilities As our Desktop Support Analyst you will provide high-level hands-on technical support for Windows and macOS systems to ensure secure and reliable end-user computing. Manage the full device lifecycle from imaging and configuration to asset tracking, while troubleshooting enterprise applications and hardware. Maintain the printer fleet and software ecosystems to minimize downtime and empower productivity. Resolve complex Tier 2 hardware and software escalations with a solution-oriented mindset to minimize downtime for the organization. Administer Mobile Device Management (MDM) platforms, specifically Microsoft Intune, and maintain seamless operations for mobile infrastructure and Microsoft OneDrive. Drive the full lifecycle of device provisioning using Windows Autopilot and manage efficient computer replacements and data recovery processes. Build and maintain a robust corporate IT knowledge base by developing clear technical documentation for the team. Contribute to successful IT projects and identify opportunities to improve internal departmental processes. Configure and maintain network printers and Logitech conference room solutions (Microsoft Teams & Zoom Rooms) to ensure high-quality collaboration. Qualifications 5 years of technical support experience in a professional environment with at least 2 years focused on remote/in-office support and Microsoft Intune. Strong expertise in Windows 11 (Azure environment) and macOS. Skilled in VPN networking and PC repair. Solid understanding of ITIL Foundations, customer service best practices, and mobile hardware (smartphones/tablets). Bachelor's degree in Computer Science or IT (or equivalent work experience). A Network or MCDST certifications are highly preferred. Must be able to lift to 75 lbs while standing and moving in a normal office environment. Additional Information Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings. Some openings are posted internally for employees and others externally for the general public. E-Verify and Right to Work notices are available for review. Important Notice to Job Seekers: Be aware of fraudulent messages falsely claiming to be from Fairway recruiters. Official communications will come from verified Fairway email addresses or our official LinkedIn page. #J-18808-Ljbffr Neier Inc