SupplySight Sales and Service Representative

Job Description

Job Description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Position Overview

We are seeking a highly motivated professional for a hybrid role that combines consultative industrial sales with onsite SupplySight service and vendor managed inventory program support. This role is intentionally designed to spend 50% of your time selling and 50% servicing our most important program accounts.

The individual will manage a small but strategically important book of business where they will serve as the primary sales contact responsible for developing relationships, identifying growth opportunities, and expanding product penetration across key industrial categories.

In parallel, this role will support and optimize SupplySight vendor-managed inventory programs at customer facilities. The representative will ensure operational excellence, product availability, and continuous improvement of the inventory program while identifying opportunities to expand the scope of service and drive incremental revenue.

This role offers a unique opportunity to experience both the sales and service sides of the business. By working closely with customers and internal teams, the individual builds a versatile skill set that supports long-term career growth at R.S. Hughes, including opportunities in Field Sales, SupplySight Service, Operations, or other functions across the organization.

Key Split Responsibilities

Outside Sales Responsibilities

The SupplySight Field Service Representative will serve as the primary commercial contact for a small portfolio of assigned accounts and will be responsible for driving profitable growth within those relationships.

Key responsibilities include

• Develop and maintain strong relationships with decision makers and key stakeholders within assigned accounts
• Identify and pursue new revenue opportunities within existing customers including competitive conversions, new applications, and expanded product categories
• Sell consultative solutions across core industrial categories including adhesives, tapes, abrasives, safety products, labels, and MRO supplies
• Execute account growth strategies focused on wallet share expansion and program adoption
• Prepare and deliver product recommendations, technical solutions, and commercial proposals
• Manage opportunity pipeline activity within CRM to ensure visibility, forecasting accuracy, and disciplined opportunity follow up
• Collaborate closely with internal teams including Sales Support, Supply Chain, Customer Care, and Vendor Specialists to deliver a seamless customer experience
• Partner with strategic vendors to introduce new technologies and product innovations that improve customer productivity and reduce total cost
• Conduct regular business reviews with assigned accounts to identify growth opportunities and reinforce value delivered through R.S. Hughes programs
• Maintain awareness of market trends, competitive positioning, and emerging technologies within core product categories
• Meet or exceed established revenue and gross profit growth expectations for assigned accounts

SupplySight Program Service Responsibilities

• The representative will also serve as the operational lead supporting SupplySight vendor managed inventory programs within assigned customer facilities.

Key responsibilities include

• Maintain and service on site SupplySight inventory programs to ensure optimal stock levels and product availability for customer operations
• Build strong working relationships with customer personnel to ensure the program continues to deliver operational value
• Identify opportunities to expand product assortment, increase SKU adoption, and introduce new product categories within the SupplySight program
• Maintain accurate inventory levels through regular replenishment, cycle counts, and inventory analysis
• Investigate and resolve inventory variances and implement corrective actions to improve program accuracy
• Monitor inventory consumption trends and supply chain timing to proactively identify potential inventory gaps
• Maintain accurate reporting and dashboards that track inventory levels, usage trends, and replenishment timing
• Ensure all inventory is stored and maintained in accordance with company policies related to labeling, storage, packaging, and handling requirements
• Support installation, maintenance, and optimization of SupplySight program equipment at customer facilities
• Participate in customer business reviews and provide program performance insights that support program expansion and long-term growth
• Partner with the assigned Outside Sales Representative and internal operations teams to ensure consistent communication and alignment on customer opportunities
• Operate a company vehicle while servicing inventory programs and delivering replenishment materials
• Maintain a safe and organized work environment while servicing customer facilities

Qualifications

• Two to five years of experience in industrial sales, supply chain operations, vendor managed inventory programs, or related customer facing roles
• Experience selling or supporting industrial product categories such as adhesives, tapes, abrasives, safety products, tooling, or MRO supplies preferred
• Demonstrated ability to build relationships and grow customer accounts
• Experience with vendor managed inventory programs or industrial supply chain environments preferred
• Strong communication and problem-solving skills
• Ability to balance commercial responsibilities with operational execution
• Proficiency with CRM systems, ERP platforms, and Microsoft Office applications
• Self-starter with strong time management and organizational skills
• Valid driver license with ability to travel locally to customer sites

Work Environment and Physical Requirements

• This position operates primarily in customer facilities and industrial environments with regular field travel
• Regular standing, walking, and movement within manufacturing or warehouse environments
• Occasional lifting of materials or inventory up to 30 pounds
• Use of a company vehicle to travel between customer locations

Education and Licensing

• High School Diploma required
• Bachelor's degree preferred
• Valid state issued driver license required
• One year of B2B sales, operations, or industrial supply experience preferred

Skills That Will Drive Success

• Strong relationship building and customer engagement skills
• Results oriented mindset with focus on revenue growth and customer value
• Attention to detail and operational discipline
• Strong problem solving and analytical ability
• Ability to work independently while collaborating effectively with cross functional teams
• Entrepreneurial mindset focused on identifying new opportunities within existing accounts
• Basic Excel and data analysis capability
• Ability to learn and effectively use company ERP and web based platforms

Compensation and Benefits

Our merit-based salary/bonus program offers exceptional growth opportunities. Target first year Compensation range for this Exempt role is ~$52-62k + commission DOE.

This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).