Collections Specialist

Collections Specialist

Rochester, New York, United States

Contract A/R Collections Specialist

Location: Hybrid in Rochester, NY (Onsite 2 to 3 days per week)

Hours: Training M-F 8-5 onsite for 2 weeks to 1 month, then 11AM to 8PM Hybrid M-F

Rate: $24 p/hr

Category: Finance/Collections

Position Overview

Our client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist.

Responsibilities

The Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients. The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes.

Key Responsibilities

• Develop and maintain a foundational understanding of the companys products and services, including payroll, human resource services, and acquired portfolios.
• Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication.
• Balance service quality with effective collection strategies to mitigate company risk.
• Resolve billing disputes using available resources and systems to ensure revenue collection.
• Monitor daily payroll holds and promptly contact clients with past-due balances.
• Adhere to department policies and procedures to ensure compliance.
• Participate in ongoing training to enhance knowledge, skills, and efficiency.

Requirements

• High school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. A degree may substitute for experience.
• Strong organizational and decision-making abilities.
• Proficiency in Microsoft Word, Excel, and Access is preferred.
• This position requires a detail-oriented professional who excels in communication and has a commitment to maintaining high service standards.

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.