Office Manager

Office ManagerBelleville, ILOFFICE MANAGER – GREAT BENEFITS AND COMPETITIVE PAY!Culligan of Belleville is looking for our next Office Manager! Are you an experienced Office Professional who is looking for a hands-on management position that requires a high level of customer interaction? Do you enjoy coaching your team to success and creating a fun, positive environment? Do you thrive in a fast-paced, high volume environment? Do you have an eye for improvement? Do you want to help elevate people's lives through water? If so, this may be the opportunity for you! As a Packard Culligan Water Office Manager, you will handle customer calls and administrative duties as well as fulfilling managerial responsibilities, for example, financial reporting, supervision, payroll, etc. Our Office Managers plays a vital role in both dealership's success by ensuring customer satisfaction and retention, creating a motivated and competent workforce, open and effective communications, and assisting in the attainment of company's goals. Culligan of Belleville is a successful dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our Belleville team operates with values based on relationships, unity, listening and leading locally.What is the Office Manager responsible for?Creating and fostering a successful work environment that promotes positive morale, productivity and employee developmentEnacting a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customersEnsure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when neededImprove customer satisfaction, growth, and retentionEffectively train and coach the office staff to seek opportunities for additional salesSchedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable optionsProvide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer baseResponsible for the accuracy of the dealership's financial reports, efficient operation, and oversee the expense controlManage customer information system(s). Ensure timely and accurate processing of informationAccurately report inventories on schedule and resolve discrepanciesManage credit and collections function to include new customer orders and delinquent accountsEnsure compliance with company policies, recommend policy change or corrective action when appropriateWhat can Culligan offer you?A competitive base salary with high incentive potentialZero deductible medical plansDental and visionWellness Program with incentives401K with employer matchTuition reimbursement and scholarship opportunitiesPaid time off and paid holidaysCareer advancement through training and developmentWork-life balance, with Monday-Friday, normal business operating hoursContinuous training and development, as well as corporate support in human resources, accounting and complianceEmployee recognition events and an annual company meeting (some light, annual travel is required for this role)What qualifications are we looking for?3+ years of direct management experience, ideally including…Office or customer service managementManagement experience that supported active employee developmentApplied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)Strong experience in a customer service capacityExcellent interpersonal skills, effective verbal and written communication skillsEducation to include high school diploma or equivalentIn a perfect world…Business degree with an emphasis in accounting, or related business administration experienceExperience in the water conditioning industry or a service related industryPay Range$57,000 - $62,000 USDThe Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.