Medical Office Clerk - Family Health Clinic

Join Decypher and make a direct impact on the health and readiness of Americas service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States.

Job Summary: Medical Office Clerk - Family Health Clinic provides front-desk and administrative support to patients and healthcare staff by greeting visitors, managing calls, determining eligibility, scheduling appointments, coordinating referrals, and communicating with patients, TRICARE, medical professionals, and community resources. Maintains accurate and complete medical records, appointment schedules, and electronic systems while coordinating documentation, hospital liaison activities, and daily administrative processes in accordance with established procedures.

Required Qualifications:

• Education: High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
• Certifications:
  • Basic Life Support (BLS)
• Experience: At least 12 months of experience in an office setting

U.S. Citizenship is required

Key Responsibilities:

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of medical care and operational support.
• Creates appointment schedules and templates in the patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.
• Liaison with local hospitals such as the Veterans Administration Southern Nevada Healthcare System and surrounding community hospitals.
• Ability to communicate orally and in writing with patients, and base organizations to coordinate base access etc., medical professional network and community resources, and TRICARE.

Work Environment & Schedule: On site, Monday through Friday 0700-1600.

Physical requirements: The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

Compensation & Benefits: Up to $19.00 per hour + H&W.

Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)