Program Manager

Behavioral Health Program Manager

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

The Behavioral Health Program Manager (PM) is responsible for the daily management of the outpatient substance use disorder, mental health, and/or child and family programs at their site. They provide administrative supervision to all site staff. They manage the site's programs according to the policies and procedures outlined in the department manual, and they oversee all outpatient mental health and substance use disorder contracts assigned to the county and/or site.

The PM coordinates with the Behavioral Health Regional Director regarding administrative and clinical management procedures relating to clients, and performs additional administrative duties as outlined by Behavioral Health Regional Director or Chief Behavioral Health Officer. Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides administrative supervision of all site staff, and may provide clinical supervision of mental health staff as required by WAC.
• Participates in management meetings and staff meetings in order to coordinate effectively with other members of staff and management team.
• Assists in appropriateness of inter-agency referrals, and supports mutual sharing of resources and problem solving regarding clients.
• Ensures compliance with County, State, and other contract requirements in terms of service delivery to clients.
• Administers and implements the policies and procedures of the department, including administrative, personnel, treatment services, and records.
• Ensures staff comply with all ethical standards of Sea Mar and as required by the Department of Health.
• Conducts, on a continuous basis, a quality control review to ensure that staff adheres to procedures established by funding sources and the agency in relation to documentation and reporting of services.
• Coordinates with oversight agencies to ensure quality of care.
• Ensures that all staff training plans and in-service training hours are current in order to comply with WAC requirements.
• Proposes and implements clinical and program policies and procedures in order to meet WAC, (in relation to patient care services, ethical standards, day to day operations and administrative matters), funding source requirements, and agency needs.
• Helps to monitor budget.
• Meets with community agencies and organizations to explain Sea Mar's services and increase understanding of and proper utilization of our agency's resources.
• Assists the Behavioral Health Regional Director in hiring for vacant positions at the site.
• Assists in monitoring staff productivity on a weekly and monthly basis.
• Conducts Quality Improvement activities for their site, and attends Quality Improvement meetings in their county.
• Schedules and performs quality assurance reviews as required by WAC on a regularly scheduled basis.
• May provide outpatient evaluations, assessments, and psychotherapy to individuals and families if appropriate and necessary.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development over the life span.
• Able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
• Provides outreach services to individuals unable to access services at the agency, if necessary. Participates in screening and case-finding activities.
• Consults and collaborates with other professionals/agencies on client evaluations, treatment plans, and follow-up.
• Prepares concise, complete, and timely consumer records, according to agency policy and WAC requirements.
• Provides education and information in the community as needed.
• Assures that all clinical staff meets JCAHO standards in the delivery of clinical services, and maintains updated documentation as required by WAC.
• Reports regularly to Behavioral Health Regional Director on status of their site.
• ALL OTHER DUTIES AS ASSIGNED.

CONDITIONS OF EMPLOYMENT This person must sign an oath of permanent confidentiality covering all patient related information. This person must receive a background check from DSHS and Washington State Patrol. This person must comply with all ethical standards of Sea Mar and as required by DOH. The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of three (3) years immediately prior to the date of employment at the facility, and no misuse of alcohol or other drugs while employed at this center. If this person provides direct mental health or chemical dependency services, they must complete an annual clinical competency test as a mental health therapist and/or chemical dependency professional.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CULTURAL KNOWLEDGE Bi-cultural, preferred. Knowledge and experience working with underserved populations, including migrant or season farm workers, and homeless populations, preferred.

LANGUAGE SKILLS Bilingual Spanish/English, preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before clients or employees of the organization.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education and Experience, Certificates, Licenses, Registrations, and Medical Screening

EDUCATION and EXPERIENCE Must hold a Master's degree in Social Work, Counseling, Business or related fields. Five (5) years of management or work experience in a supervisory capacity may substitute for education. Must have at least two (2) years of management/supervisory experience. Mental Health Professional, Chemical Dependency Professional, and Minority Mental Health Specialist certifications are preferred.

ADDITIONAL REQUIREMENTS Must have and maintain a current CPR certification. If not active at time of hire, must obtain within 90 days of hire. Must have and maintain active First Aid certification. Must take a TB test annually and at time of hire. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by

Sea Mar Community Health Centers