Temporary Customer Service Specialist I

Temporary Customer Service Specialist I

Irvine Ranch Water District is currently accepting applications for a Temporary Customer Service Specialist I position for the Customer Service Department. The position is limited to a duration of six (6) months, but of no more than twelve (12) months.

Irvine Ranch Water District (IRWD) is a progressive, values-driven agency, with an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. The Board is responsible for the District's policies and decision-making. Day-to-day operations are supervised by the General Manager.

IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions.

Under direct supervision, the Customer Service Specialist I will perform administrative duties for the Customer Service department including responding to customer questions and concerns with regards to billing, adjustment of accounts, or water and sewer service-related situations.

The ideal candidate will show interest in and understand the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers. They will show a high level of care and thoroughness when taking requests regarding water and sewer services, answering and resolving billing questions, and accepting payments from customers. The ideal candidate will maintain focus and quality under distracting working conditions or high workloads. They will be able to complete their assigned duties thoroughly, efficiently, and adjust quickly to changes in assignments and priorities. Lastly, the ideal candidate will follow through on assignments and meet deadlines while adhering to policies and procedures.

Essential Duties And Responsibilities

Takes telephone, written, and in-person requests regarding water and sewer service, and processes utilizing the computer system.

Answers and resolves billing questions by telephone, written correspondence, emails, and in-person. Submits requests for adjustments to bills, if appropriate.

Accepts payments from customers, prepares receipts, makes change and creates Customer Contacts on the computer system.

Educates customers regarding the District's variance program. Assists with completion of applications, verifies information and inputs into the computer system.

Receives, verifies and records Temporary Construction Meter applications at the Customer Service front counter.

Creates and becomes advocate/responder for Customer Contacts and/or To Do's on the computer system for all external/internal transactions.

Performs administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey's and completing expense reports.

Assists and provides back-up to the Customer Service Department as requested.

Complies with District safety work-related practices and attends relevant safety training.

Disaster Service Worker: In accordance with Government Code Section 3100, Irvine Ranch Water District employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.

Minimum Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: High school graduation or equivalent is required. For degrees obtained outside of the U.S., an official equivalency evaluation is required.

Experience: Two (2) years of general office experience with heavy customer contact is required.

Additional Information

Physical demands and environmental conditions are described in the job description.

Important application information and instructions are provided in the job description.