Account Manager, TikTok Shop & Brand Growth

Account Manager, TikTok Shop & Brand Growth We are a fast-growing global social commerce and e-commerce company helping leading consumer brands connect with creators, reach new audiences, and accelerate growth across today’s fastest-growing digital marketplaces. Our team operates at the forefront of social commerce, developing innovative strategies across TikTok Shop and other emerging platforms where content, community, and commerce come together. Because the playbook is constantly evolving, we value experimentation, agility, and continuous learning. We’re looking for curious, solutions-oriented people who are energized by complex challenges. Our strongest team members embrace change, take ownership, and consistently look for better ways to build, test, and scale. Role Overview The Manager, Social Commerce will serve as the strategic and operational lead for a portfolio of consumer brands. This person will own senior-level client communication, growth strategy, go-to-market planning, and overall account performance while leading and developing a high-performing team. As the primary point of contact for brand partners, this role is accountable for delivering strong results, driving team execution, and ensuring operational excellence across social commerce initiatives. Key Responsibilities Client & Brand Leadership Serve as the primary point of contact for a portfolio of enterprise brand partners Build trusted relationships with senior client stakeholders Establish communication cadences and lead weekly or biweekly business reviews Manage expectations through clear, proactive, and confident communication Identify opportunities to expand partnerships and strengthen account performance Develop and execute multi-quarter TikTok Shop growth strategies Build strategies across assortment, promotions, affiliate programs, livestreams, creator activations, and paid media Lead go-to-market planning for product launches, tentpole events, and major campaigns Identify new revenue opportunities, growth levers, and areas for account expansion Translate brand objectives into actionable social commerce plans Performance Management & Optimization Monitor and optimize key performance indicators across sales, traffic, conversion, creator activity, and campaign performance Use data and market insights to identify trends and improve results Adjust strategies in real time based on performance and platform developments Ensure projects and campaigns are executed accurately, efficiently, and on schedule Executive Reporting & Insights Analyze account performance and identify key drivers, risks, and opportunities Deliver weekly and monthly reporting with actionable insights and recommendationsDevelop polished, executive-ready presentations and business reviews Translate complex data into clear narratives and strategic next steps Cross-Functional Leadership Partner closely with affiliate, creator, livestream, paid media, operations, finance, and leadership teams Coordinate cross-functional priorities and ensure alignment across workstreams Identify and resolve operational roadblocks that could affect performance Maintain accountability across internal teams and external partners Lead, coach, and develop team members Establish priorities, define ownership, and maintain high standards of execution Support team growth through consistent feedback and performance management Build scalable processes that improve efficiency and strengthen service delivery Market & Platform Expertise Stay current on TikTok Shop trends, algorithm changes, platform updates, and emerging best practices Monitor the competitive landscape and evolving consumer behaviors Apply market and platform insights to ongoing testing, optimization, and growth strategy Qualifications 3+ years of experience in social commerce, e-commerce, digital marketplaces, account management, or brand growth Experience working with platforms such as TikTok Shop, Amazon, Shopify, or Walmart Marketplace Direct TikTok Shop experience is strongly preferred Background working within an agency, platform, consumer brand, or similarly fast-paced environment Experience managing enterprise clients and complex, multi-stakeholder relationships Strong understanding of creator marketing, affiliate programs, livestream commerce, and paid media Proven ability to develop growth strategies and lead go-to-market execution Strong analytical skills, including experience with forecasting, KPI analysis, performance reporting, and optimization Excellent written, verbal, and presentation skills Experience preparing and presenting executive-level business reviews Strong project management skills with the ability to manage multiple brands, campaigns, and priorities Experience leading, mentoring, or managing team members Comfortable operating in a fast-moving environment with changing priorities Solutions-oriented, highly accountable, and motivated by growth Base salary of $90,000–$110,000 , depending on experience and qualifications Eligibility for a performance-based annual bonus Medical, dental, and vision insurance Flexible paid time off Paid holidays and sick leave Opportunities for professional development and career growth Weekly catered team lunches and a meal stipend twice per week Work Schedule This is a hybrid position based in Hollywood, California , with four days per week in the office and one remote workday. #J-18808-Ljbffr Confidential Jobs