Ambulatory Care Administrative Supervisor 1

Job Summary

#CA-SS

The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as office supervisor and functions under the direction of the Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s). This position will be for the Primary Care team within the Patient Contact Center. Apply By Date July 20, 2026 at 11:59PM Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position. Minimum Qualifications Minimum 1-3 years leadership experience. Demonstrated ability to work independently with little direction; decision‑making skills that reflect the ability to supervise a specified unit of workers; represent the assigned unit as a subject matter expert and resource person for the staff. Problem‑solving skills to independently define issues, create viable solutions, and exercise delegated authority to take action for prompt and satisfactory resolution. Ability to seek appropriate assistance from others when the limit of delegated authority has been reached. Interpersonal skills to establish and maintain effective working relationships with all co‑workers; consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and effectively respond to individuals who may be angry or upset. Ability to project a professional and service orientation and instill this attitude in staff. Ability to communicate effectively (both orally and in writing) with all levels of staff, patients and providers. Skills to interview applicants utilizing effective screening techniques. Knowledge of standard hiring protocols. Ability to objectively and constructively evaluate employee performance relating to specific job description, standards of performance and goals. Ability to train, supervise, offer conflict resolution. Administer disciplinary action; initiate and follow through with corrective action up to and including dismissal. Ability to understand human motivation and needs and encourage employee development and initiative. Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments efficiently. Ability to adjust to changing workload or assignments and to respond flexibly to changes in priorities in a high‑volume patient setting. Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management. Administrative skills to oversee daily office operations; participate in development of policies, procedures and systems; handle facility, equipment and supply needs. Typing, writing and bookkeeping skills sufficient for routine communication and accurate record‑keeping. Knowledge of medical office procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.). Filing skills to maintain logs and files in alphabetical, chronological or numerical order. Knowledge of laws, regulations and guidelines governing medical records, confidentiality, privacy and HIPAA. Knowledge of health care insurance systems (Medi‑Cal, MediCare, HMO, PPO, fee‑for‑service, county funded coverage, workers’ compensation) to obtain authorizations, coordinate hospital services, submit billing, and explain requirements to patients. Knowledge of ICD‑9, CPT and HCPCS coding to identify services performed. Ability to understand and follow industry process improvement methods to identify, plan, implement, and measure outcomes. Preferred Qualifications Associate’s degree or higher. Minimum 1-3 years experience in a contact center environment. Minimum 1-3 years experience in a health care environment, engaging with patients. Key Responsibilities 40% - Customer Service, Empowerment and Accountability, and Professional Behavior & Development 40% - Staff Supervision, System operations and Coordination of Daily Operations 20% - Additional Job Functions Department Overview The patient contact center is responsible for more than 30% of all appointment and service engagements across the ambulator division. The supervisory role supports a particular team of agents and lead(s) to provide a high level of service to all patient inquiries as well as to meet the needs and guidelines of the departments served and existing processes. This position is responsible for the direct supervision of 18‑22 schedulers (PSR II) agents, and 2 PSR III leads with the Primary Care team. Providing monthly one‑on‑one meetings, HR and payroll related functions, performance management, and more. Within Primary Care, this role provides leadership support to four CPG clinics: Midtown, Midtown Commons, Elk Grove, and Carmichael. Supporting with error correction, documenting clinical changes impacting appointments, service issues, and physician concerns. Cross‑supporting the greater Primary Care team consisting of 76 agents and two supervisors responsible for updating workflows and training staff to policy and process changes for a dynamic team of 107 physicians, 32 APP, and 117 Residents. The team completes approximately 760,000 patient telephone scheduling and service engagements and thousands of clinical work‑queue interactions per year. Position Information Salary or Pay Range: $2,666.40 - $4,758.40 Salary Frequency: Biweekly Salary Grade: Grade 21 UC Job Title: AMBUL CARE ADMSTN SUPV 1 UC Job Code: 004172 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Shift (Work Schedule): Weekdays Mon - Fri 8a - 5p Location: Patient Contact Center (HSP166) – Rancho Cordova, CA Union Representation: 99 - Non‑Represented (PPSM) Benefits Eligible: Yes This position is 100% on‑site. Benefits High quality and low‑cost medical plans. UC pays for Dental and Vision insurance premiums for you and your family. Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave. Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Access to free professional development courses and learning opportunities. WorkLife and Wellness programs and resources. On‑site Employee Assistance Program including access to free mental health services. Supplemental insurance offered including additional life, short/long‑term disability, pet insurance and legal coverage. Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles. Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. Physical Demands Standing – Occasional up to 3 Hours Walking – Occasional up to 3 Hours Sitting – Frequent 3 to 6 Hours Lifting/Carrying 0‑25 Lbs – Occasional up to 3 Hours Pushing/Pulling 0‑25 Lbs – Occasional up to 3 Hours Bending/Stooping – Occasional up to 3 Hours Squatting/Kneeling – Occasional up to 3 Hours Twisting – Occasional up to 3 Hours Reaching overhead – Occasional up to 3 Hours Keyboard use/repetitive motion – Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration – Frequent 3 to 6 Hours Complex problem solving/reasoning – Occasional up to 3 Hours Ability to organize & prioritize – Frequent 3 to 6 Hours Communication skills – Frequent 3 to 6 Hours Numerical skills – Occasional up to 3 Hours Constant Interaction – Frequent 3 to 6 Hours Customer/Patient Contact – Frequent 3 to 6 Hours Multiple Concurrent Tasks – Frequent 3 to 6 Hours Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Special Requirements This is a critical position, as defined by UC Policy and local procedures, and employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment. This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements. Culture of Opportunity and Belonging All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. #J-18808-Ljbffr University of California- Davis Health