Outreach Specialist

Recruitment & Community Engagement

• Conduct community outreach to recruit eligible participants through schools, community organizations, NYCHA developments, faith-based organizations, workforce partners, libraries, and community events.

• Represent the organization at recruitment fairs, neighborhood events, hiring events, and information tables.

• Conduct phone, email, text, and social media outreach to prospective participants.

• Build relationships with referral partners to generate participant referrals.

• Follow up consistently with prospective applicants throughout the enrollment process.

• Assist with implementing recruitment plans to meet enrollment goals.

• Maintain outreach logs and recruitment activity records.

Information Sessions & Participant Engagement

• Facilitate engaging information sessions describing program services, eligibility requirements, expectations, and career pathways.

• Respond to participant inquiries regarding eligibility, schedules, services, and enrollment requirements.

• Provide excellent customer service throughout the recruitment and enrollment process.

• Conduct preliminary eligibility screenings.

• Schedule participants for orientations, assessments, interviews, and intake appointments.

• Maintain regular communication with applicants until enrollment is complete.

Enrollment & Intake Coordination

• Coordinate participant intake appointments.

• Collect and review required eligibility documentation.

• Prepare participant enrollment packets.

• Verify that participant files are complete before enrollment.

• Assist participants with completing applications and required forms.

• Track enrollment progress and notify staff of outstanding documentation.

• Support orientation and onboarding activities for newly enrolled participants.

Assessment Administration

• Schedule participants for TABE testing.

• Administer TABE assessments following program procedures.

• Maintain testing security and confidentiality.

• Score or record assessment results as required.

• Enter assessment results into the participant database.

• Coordinate retesting appointments when necessary.

Program Administration

• Maintain accurate participant files in both electronic and physical formats.

• Enter participant information into Salesforce and other required databases.

• Monitor participant attendance during orientations, assessments, and onboarding activities.

• Prepare weekly enrollment reports and recruitment updates.

• Maintain calendars for information sessions, assessments, and intake appointments.

• Coordinate reminder calls, emails, and text messages for scheduled appointments.

• Prepare participant sign-in sheets, orientation materials, and enrollment documents.

• Assist with filing, copying, scanning, and document management.

• Ensure participant documentation complies with program and funder requirements.

Team Collaboration

• Work collaboratively with Case Managers, Career Coaches, Job Developers, Facilitators, and Program Leadership.

• Participate in staff meetings and case conferences.

• Communicate participant status updates to program staff.

• Assist with hiring events, graduations, employer visits, and special program activities.

• Support continuous improvement efforts by identifying participant engagement trends and recommending process improvements.

Minimum Qualifications

• Associate degree preferred; High School Diploma or GED required.

• Two years of experience in workforce development, admissions, recruitment, customer service, education, nonprofit programs, or community outreach.

• Experience working with young adults and diverse populations preferred.

• Experience facilitating presentations or workshops is highly desirable.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.