E-Commerce Specialist

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for an E-Commerce Specialist in the ARC – Adult Rehabilitation Center. We offer competitive benefits including Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits; Education Assistance; and Paid Time Off. Job Summary Performs a variety of E-commerce work for the smooth operation of The Salvation Army’s Regional Ecommerce Hub; checks the condition of merchandise items to ensure meeting quality standards; photographs items; cleans, tests, and lists jewelry on marketplace channels; posts merchandise items for sale on marketplace channels; and determines shipping priorities, proper packing, labeling, and on-time delivery to parcel carrier. Essential Functions This job description should not be interpreted as all-inclusive. The job description is intended to identify the essential functions and requirements of this position. Because this is a multi-incumbent position there may be reference to responsibilities that do not apply to all individuals in the position. However, all the duties outlined here involve “similar” work requiring equal levels of knowledge, skills, and abilities. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Checks the condition of items to ensure it meets defined quality standards. Maintains established productivity goals without loss of quality of work. Reviews and confirms incoming product manifests align with items as they arrive at the facility from outside suppliers. Receives, moves, and places pallets, carts, containers, and barrels containing incoming products for processing to designated areas. Places appropriate barcodes and storage labels on product containers. Uses warehouse equipment, such as pallet jacks, to move products. Photographer: Utilizes photography equipment to take clear and accurate photographs of items, in such detail and number, to provide the potential customer with enough information about the item’s appearance, condition, size, color, shape, composition, brand, model, size, and other descriptive detail. Removes merchandise from containers, sort, and display as needed. Jewelry Tester / Brand Authenticator: Uses specialized equipment to determine the special Metal content and type of gems in donated jewelry. Understands premium brands, their value, and what makes them authentic. Cleans, tests, photographs, and lists jewelry on marketplace channels using e-goods software. Coordinates with authentication partners, as needed, to obtain a certificate of authentication. Product Lister: Uses the internet, published guidelines, consults with experts, and researches potential merchandise to determine the type and function of the item; the fair market value; eligibility for vintage/antique status; brand, and other details in order to make an educated assessment as to the item’s salability. Writes persuasive sales copy about merchandise items. Posts merchandise items for sale on marketplace channels using e-goods software. Measures and weighs merchandise, inclusive of packaging. Uses e-goods software to maintain accurate records of merchandise posted, sale prices, sold, inventory, origin, and shipping destination. Product Shipping: Uses Ecommerce software to determine shipping priorities, proper packing, labeling, and on-time delivery to parcel carrier. Prepares all packages for pickup and any paperwork needed by the shipping partner. Maintains packing supply inventory and coordinates with the leadership team to reorder packing supplies. Provides detail-oriented customer service through accurate and efficient work. Uses warehouse equipment, such as pallet jacks, to move product in and out. Maintains work areas in a neat and orderly manner with clean-up activities performed throughout the facility. Maintains a positive working atmosphere by acting and communicating in a professional manner that will establish and promote a professional working relationship with vendors, donors, customers, beneficiaries, co-workers, and management. Other Responsibilities: Meets productivity goals for the department on a consistent basis. Maintains and adheres to Salvation Army policies and procedures. Assists with warehouse logistics. Works with department leaders to correct quality control issues to increase customer satisfaction. Provides training to new and existing employees. Performs other duties as assigned. Knowledge, Skills and Abilities Knowledge of basic photographic principles to operate a mid-level digital camera, including the ability to upload pictures to a computer. Knowledge and experience using Microsoft Word and Excel. Knowledge of the English language including proper grammar and punctuation. Knowledge of functional and technical skills to perform job duties. Ability to be a self-starter and learn quickly. Ability to be extremely detail-oriented. Ability to conduct reliable research using the Internet. Ability to maintain a neat and organized work area. Ability to read, write, and effectively communicate in the English language. Ability to meet departmental quotas and provide feedback for process improvements. Ability to understand and adhere to polices and procedures. Ability to communicate clearly and concisely both orally and in writing. Ability to communicate effectively with all levels of staff. Education and Experience High school diploma or G.E.D. required with previous work experience in a retail environment a plus; experience with online marketplaces such as eBay or Amazon; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Licenses and Certifications None Physical Requirements and Working Conditions Ability to meet attendance requirements. Ability to work in a warehouse environment. Ability to lift merchandise up to 30 pounds in weight. Ability to push and/or pull merchandise weighing more than 200 lbs. using warehouse equipment. Work is performed in a warehouse environment with exposure to various temperature (hot in summer, cold in winter) or discomforts associated with noise, dust, dirt, and the like. Additional Information All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer Minorities/Women/Veterans/Disabled #J-18808-Ljbffr The Salvation Army USA Southern Territory