Guest Relations Coordinator

Lexus Guest Experience Coordinator

As a Lexus guest experience coordinator, this position is an integral part of the Lexus experience our guests enjoy. You will be the smile, voice and face of our dealership. This role requires a polished and professional appearance and presentation. We need someone with great experience in this profession and a positive attitude. To be a success in this position you will need to be reliable, professional, likable and ready to make a move toward a long-term career and not just another job. Our dealership is a family, and we treat each employee as such.

Role Hours: 3 days/week Monday - Friday 4:00 p.m. - 8:00 p.m. Saturday 8:30 a.m. - 7:00 p.m.

Job Responsibilities

• Warmly and professionally greet all guests & provide facility tours as guests enter
• Frequently check in with waiting guests to ensure efficient use of their time
• Keep concierge desk clean, tidy, clear from all clutter and professional as this is the first place a guest will enter our store
• Perform clerical duties such as typing, proofreading, data entry, filing, photocopying, faxing and sorting mail
• Gather guest information and enter into our Customer Retention Management software
• Update telephone directory for all Lexus team members
• Direct clients to waiting area or cafe and refer clients to appropriate personnel for vehicle status updates
• Assist sales team to quickly assist all guests
• Diffuse client concerns and direct them to the appropriate team member for assistance
• Address any guest conflict or concern with appropriate responses and management involvement
• Monitor and manage demo car keys and log demo car reports as appropriate
• Attend department meetings

Education and/or Experience

High school diploma or GED required. Bachelors Degree preferred or equivalent experience in luxury customer service environment.

Compensation

Compensation is based on experience and competitive package with perks and benefits.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 14 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.