Patient Access Representative Toledo, OH

Overview:

Fulltime benefits eligible

Job Description Summary:

Job Description:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic insurance and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

• High School Diploma or equivalent required.
• Associates Degree preferred.

(not specified)

CPR certification (based on position and as determined by manager).

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

One year of health care experience preferred.

OCCASIONALLY: Blood and/or Bodily Fluids Driving motor vehicles (work required) *additional testing may be required Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Loud Noises Pushing / Pulling: 26-40 lbs Pushing / Pulling: 41-60 lbs Reaching above shoulder Squat/kneel

FREQUENTLY: Bend/twist Patient Equipment

CONTINUOUSLY: Audible speech Chemicals/Medications Color vision Communicable Diseases and/or Pathogens Computer skills Decision Making Depth perception Flexing/extending of neck Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Pushing / Pulling: 0-25 lbs Repetitive hand/arm use Seeing Far/near Sitting Standing Walking

Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet

Required Experience:

Unclear Seniority