Call Center Representative/Dispatcher/Scheduler/Quality Control

Job Description

Job Description

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.We want someone whoHas a keen eye for detail and an eagerness to learnIs flexible and can keep up in a fast-paced environmentIs a team playerTakes initiative and can multi-taskCommunicates professionally and efficiently in person and over the phoneIf this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.Responsibilities and DutiesUpon hire, our candidate willManage a high volume of phone callsSchedule multilingual interpreters for assignmentsConduct inspections and ensure quality controlCollect, enter, and analyze dataSubmit reportsMonitor and review progress and accuracyComplete a background check and pass a drug screenQualifications and SkillsWe need someone whoHas a high school diploma and customer service/dispatch experienceTypes at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)Is willing to work from the officeBenefitsOur employee benefits includePaid holidays after 90 daysTen (10) days of Paid Time Off after 90 daysMedical, Dental, Vision, and Life401K and Profit SharingFree parking