Area Customer Service Coordinator

Pay rate: $19.00- $20.00/hr
Hours: 8-5pm, M-F
Location: support several sites
Duration: 1 year, with potential for temp to hire


Summary:

• Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service calls for the machines.
• Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful.
• There is walking to deliver toner and mail lifting 50 lbs.
• Be able to use Microsoft, word, excel, outlook, PowerPoint.
• Work Address: 3000 N GRANDVIEW BLVD, Waukesha, WI 53188 - there are many address that the employee will be working at it's a driving position
• Dress Code: Business casual for all locations
• COVID Requirements: not at this time
• Driving: Yes, you will need to drive a personal car MVR is needed Ricoh will pay mileage. If an employee is hired directly to Ricoh they would continue to do the same job.
• There is free parking if they have to pay Ricoh would reimburse.

Addresses they support:

• 600 Vel R Phillips Ave - Milwaukee
• 9900 W Innovation Drive - Wauwatosa
• 8200 W Tower Ave - Milwaukee
• 3000 North Grandview - Waukesha
• 1500 De Koven Ave - Racine
• 720 E Wisconsin Ave - Milwaukee
• 1055 Corporate Center - Oconomowoc
• 725 American Avenue - Waukesha
• 730 Wisconsin Ave - Racine
• 1525 Howe St - Racine

Qualifications:

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Knowledge, Skills and Abilities

• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Benefits: (employee contribution)
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan


All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.