Senior Director - Revenue Cycle Global Training & Quality Assurance

The Global Training and Quality Assurance Senior Director within Huron Managed Services is responsible for delivering a world‑class Revenue Cycle Learning and Quality Assurance program, ensuring clients achieve rapid activation, measurable outcomes and high‑performance results. Revenue Cycle Learning and Leadership Development Oversee the enterprise‑wide Revenue Cycle learning programs; define and maintain role‑based learning pathways (new hire, experienced hire, and leadership tracks). Lead structured staff onboarding programs for new hires and role‑based tracks that leverage adult learning methodology and tech‑enabled learning platforms to reduce time‑to‑proficiency and ensure global delivery readiness. Build and maintain a comprehensive leadership development program for Revenue Cycle supervisors, managers, and directors that cultivates strategic thinking, operational decision‑making, client relationship management, digital fluency and change leadership capabilities. Partner with Global Learning & Talent and HMS leaders to drive adoption of enterprise programs (e.g., Workday/LinkedIn Learning and other corporate offerings), tailoring where needed for HMS roles and shift‑based schedules. Leverage AI‑powered learning platforms, adaptive learning technologies, and intelligent content delivery systems to personalize training pathways and accelerate staff competency development at scale. Develop ongoing continuing education curricula that address evolving regulatory requirements, payer policy changes, and emerging industry best practices. Track training effectiveness KPIs (attendance, time‑to‑proficiency, knowledge retention rates, and correlation of training completion to operational performance metrics, retention and client satisfaction). Revenue Cycle Quality Assurance Oversee the enterprise‑wide Revenue Cycle Quality Assurance program that encompasses all operations functions. Deploy AI‑driven quality monitoring tools and automation to enable real‑time auditing, predictive error detection, and automated scoring of staff performance across revenue cycle workflows. Administer Continuous Quality Improvement reviews for new hires during ramp‑up periods and ongoing performance audits for tenured staff, ensuring consistent adherence to quality standards. Maintain quality audit frameworks with standardized scorecards, standardized reporting, and trend analysis to identify root causes of performance gaps and drive targeted corrective action plans. Define, monitor, and report on key QA performance indicators. Manage a closed‑loop feedback system between QA findings and training programs so that identified knowledge gaps and error trends are systematically addressed through targeted remediation and coaching. Technology and Innovation Partner with HMS Technology Leadership to design and implement advanced AI and automation tools that enhance training delivery, quality monitoring, and performance analytics. Advance the Training and QA tech stack to support team upskilling, global delivery readiness, and operational consistency across all HMS client engagements and geographies. Leverage analytics to provide visibility into training effectiveness and quality performance and support data‑driven decision‑making. Champion the use of automation and AI within the Training and Quality Assurance team. Core Qualifications Bachelor’s degree in business administration, healthcare management, or related field; Master’s degree preferred. 10+ years in senior leadership roles with experience in revenue cycle learning and development, quality assurance, healthcare revenue cycle operations, or consulting. Experience leveraging advanced AI, automation and analytics platforms to support and transform training delivery and quality assurance operations at enterprise scale. Demonstrated experience scaling and optimizing teams in high‑growth and matrixed environments. Experience with shared services, managed services models, and managing global delivery teams. Compensation The estimated salary range for this job is $160,000 - $215,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay‑for‑performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. Benefits Huron offers a competitive compensation and benefits package including medical, dental and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well‑being by providing free annual health screenings and coaching, bank at work, and on‑site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Position Level Senior Director Country United States of America EEO Statement Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug‑free workplace. #J-18808-Ljbffr Huron Consulting Group