Receptionist

Join West Covina Dental Group and OrthodonticsNow is the time to join West Covina Dental Group and Orthodontics and have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!Receptionist RoleThe primary role of the receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).ResponsibilitiesModeling company culture, values, standards, and best operational practices based on the We Believe Behavioral FrameworkSupport the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visitSchedule appointments that result in each healthcare provider having a smooth, productive dayInteract and communicate with patients and guests in the reception area during their wait timeAnswer telephones in a timely manner and handle all calls with efficiency and thoroughnessEnsure that all tasks on the front office checklist are completed dailyPost payments to patient accounts in accordance with Company policiesSubject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visitBe efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office teamConfirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advanceEnsure all patient messages received from the Contact Center are returned and resolved in a timely mannerActive participant in daily morning huddles, monthly team meetings and any other meetings as requiredThorough understanding of business imperatives and how the role directly impacts metricsDemonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand frameworkBecomes knowledgeable and supports clinician on patient education regarding the Mouth-Body ConnectionMaintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfullyEnsures Compliance with Company policies, as well as State, Federal and other regulatory bodiesOther duties and responsibilities as assignedQualificationsHigh School Diploma or general education degree (GED)PreferredPrior course work or on-the-job training in the fields or dentistry, insurance, or businessKnowledge/Skills/AbilitiesKnowledge of office practices, technology applications and patient insurancesResults Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)Influencer (active listener/observer of behavior; creates a win/win need for change)Self-motivated, reliable individual capable of working independently as well as part of a teamAbility to manage tasks and time effectively without compromising the quality of the workExcellent interpersonal, oral and written communication skillsAbility to handle and maintain extreme confidentially with patient recordsOrganized, detail-oriented individual able to work in a fast-paced environmentBenefitsMedical, dental, and vision insurancePaid time offTuition Reimbursement401KPaid time to volunteer in your local communityCompensation Information $17.00-$24.00 / HourlyPDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.