Engagement Manager, Adobe Firefly

Job Description

*Must have consulting experience

*Adobe Firefly experience is a PLUS!

We are seeking an Engagement Manager to lead client adoption and success for a next-generation Generative AI content platform. This role sits at the intersection of product, consulting, and client delivery. The ideal candidate is not deeply technical but has a strong understanding of product features, functionality, and implementation workflows, and can confidently guide customers from onboarding through value realization.

This is a client-facing role for someone who thrives in ambiguity, enjoys working with emerging technology, and brings a consulting mindset to managing complex engagements.

This is a customer-facing value and advisory role — not a traditional project-management or marketing operations position. You will bring a strong understanding of how creative production operates so you can advise customers’ creative teams with credibility and be accountable for the value each engagement is designed to deliver. Adobe Firefly Enterprise—including Firefly Creative Production for Enterprise, Firefly Custom Models, and Firefly Brand Intelligence—is a suite of enterprise-grade solutions that helps companies generate onbrand assets at scale without sacrificing creative control or quality.

Key Responsibilities

• Serve as the primary point of contact for clients adopting a Generative AI content platform
• Lead client onboarding, implementation coordination, and ongoing engagement management
• Develop a strong understanding of product features, capabilities, and best-practice use cases
• Translate client business goals into clear implementation plans and adoption strategies
• Partner with internal product, engineering, and support teams to ensure successful delivery
• Proactively manage client expectations, timelines, risks, and outcomes
• Act as a trusted advisor, helping clients maximize value from the platform over time
• Support multiple client engagements simultaneously while maintaining a high-quality experience

Required Qualifications

• Experience in an Engagement Manager, Client Partner, or Consulting role
• Familiarity with SaaS platforms, digital products, or AI-enabled solutions
• Ability to understand product functionality and implementation processes (without being hands-on technical)
• Strong communication, presentation, and stakeholder management skills
• Comfort working in a fast-paced, early-stage or rapidly evolving product environment

Preferred Qualifications

• Background in management consulting or professional services (e.g., Deloitte, Accenture, etc.)
• Experience supporting enterprise clients or large-scale implementations
• Exposure to Generative AI, content platforms, marketing technology, or digital experience tools
• Experience working with brand, marketing, or creative teams

Additional Details

• Product training will be provided; however, candidates with prior experience using or implementing the platform are highly preferred
• There is an existing customer base actively using the product
• Target start timeframe: mid to late November