Patient Billing/Services Representative II - Orthopedic Surgery

Patient Billing Services Representative II

The Patient Billing Services Representative II is the Face of Our Department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. May require local travel to cover other Orthopedic locations.

Primary Duties & Responsibilities:

• Deliver exceptional customer service with a positive, patient-centered attitude.
• Check in/check out scheduled patients. Ensure registration is accurate. Update and verify patient insurance, referrals and demographic information in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances. Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act. Balance cash drawer and prepare daily deposit.
• Complete required HIPAA training. Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies. Complete all other University and department yearly training.
• Maintain familiarity with insurance companies and their requirements. Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
• "Scrubbing" or preparing all scheduled appointments for upcoming clinic days.
• Act as patient liaison requesting additional services for patients as needed.
• Act as concierge to waiting patients. Ensure patients are aware of wait times and their needs are met while waiting. Tidy waiting area etc.
• Contribute to a culture of teamwork, accountability, and continuous improvement.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment.
• Patient care setting.

Physical Effort:

• Typically sitting at desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Preferred Qualifications:

• Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade: C06-H

Salary Range: $17.34 - $25.40 / Hourly

For policies, detailed benefits, and eligibility, please visit:

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.