Managed Services IT Support

Job Description

Job Description

Passkey is a well-established Managed Services IT provider based in the Twin Cities, proudly serving clients since 1991. We specialize in Cybersecurity, IT consulting, deployment, monitoring, and support services. Whether working directly with clients or their internal IT teams, we focus on delivering high-quality, efficient, and secure solutions. Our culture is fun, fast-paced, and hands-on—offering all employees the chance to learn, grow, and contribute meaningfully.

What You’ll Do

• Provide technical support onsite and remotely to clients in the Twin Cities
• Monitor servers, networks, and devices using MSP tools
• Install and configure desktops, laptops, servers, firewalls, switches, and more
• Manage Microsoft 365, Active Directory, and user migrations
• Respond to support tickets and document resolutions
• Assist in project implementation for clients across industries

Requirements

• 5+ years of IT support experience (MSP experience a plus!)
• 2- or 4-year degree in IT-related field preferred
• Strong troubleshooting and communication skills
• Desire to learn, grow, and contribute in a team environment
• Valid driver's license for client site visits

Technical Skills

• Microsoft 365, Teams, SharePoint, Intune, Entra, Defender and Purview
• Active Directory, Group Policy
• Networking, firewalls, server setup and RAID monitoring
• Virtualization (VMWare, Hyper-V)
• Mac and Windows support
• Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N-Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Blackpoint, Petra, Proofpoint, Avanan, Threatlocker, Liongard

Why Work with Passkey?

• Hybrid flexibility (3 days/week in office)
• On-call rotation with bonus potential
• Hands-on, fast-paced environment with variety
• Strong team culture and mentorship opportunities

Benefits

• Salary: $70,000–$80,000/year
• Bonus opportunities
• Health, dental, vision insurance
• SIMPLE IRA with 3% match
• Paid time off: 10 holidays + 10 vacation + 5 PTO days
• Mileage & phone reimbursement
• Certification & training reimbursement
• Flexible schedule & professional development support

If you’re passionate about IT, love problem-solving, and want to grow with a tight-knit team that values innovation, we’d love to meet you.

Location: Golden Valley, MN 55427
Work Setting: Hybrid (in-office minimum 3 days/week)
Schedule: Monday to Friday | on-call rotation

Passkey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 35 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.

We’re growing and moving into a beautiful new workspace in the center of the Twin Cities, surrounded by great food, convenient amenities, and scenic walking paths—designed to inspire collaboration, flexibility, and connection.

Our services span the full technology lifecycle, from infrastructure and cloud migrations to cybersecurity, vendor management, and ongoing support. With long-term relationships and steady growth, we help clients operate securely, efficiently, and confidently in an ever-evolving technology landscape.

Company Description

Passkey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 35 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.\n\nWe’re growing and moving into a beautiful new workspace in the center of the Twin Cities, surrounded by great food, convenient amenities, and scenic walking paths—designed to inspire collaboration, flexibility, and connection.\n\nOur services span the full technology lifecycle, from infrastructure and cloud migrations to cybersecurity, vendor management, and ongoing support. With long-term relationships and steady growth, we help clients operate securely, efficiently, and confidently in an ever-evolving technology landscape.