Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

At James Zewe State Farm, we believe work should be both rewarding and enjoyable. Our team enjoys weekly lunches, fun team-building activities, and festive holiday parties that keep our culture strong and connected. We offer monthly bonus opportunities and landmark bonuses to celebrate big wins, plus a company laptop and work phone to help you succeed. The office is always stocked with snacks, and our family-first culture ensures flexibilitybecause life doesn't stop when the workday begins. With over 35 years of experience at State Farm, our team of customer-focused professionals proudly serves all of North Carolina.

As a Customer Service Representative - State Farm Agent Team Member with James Zewe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $64,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Durham, NC and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning