Small Business Specialist

Small Business Banking Relationship Manager

This role will be responsible for providing critical support for the client relationships in the centralized Small Business Banking team which will include managing an existing portfolio of business and the acquisition of new business. This role will focus generally on companies with revenues under $1MM and provide loans, lines of credit, credit cards, treasury and depository services to targeted companies.

Responsibilities to include:

• Generate, retain, and expand lending and depository relationships with new and existing clients through direct prospecting, direct marketing programs, cold calling, and client referrals
• Meet all established sales goals and actively participate in all sales activities as assigned by engaging in a personal weekly sales activity plan
• Serve as the primary link for all financial services to the individual Small Business Banking client with the bank (i.e., Treasury Services, International, Trust, and Cash Vault)
• Ensure that customers have a positive experience with the organization and its products/services at every touch point
• Identify prospecting approaches to recognize potential customers and create opportunities to sell financial solutions and ideas to customers for both their business and personal financial needs
• Perform portfolio management activities such as: manage and support customer inquiries and service requests; analyze each lending situation for additional business and cross-sell opportunities; communicate and partner with other lending areas for follow up on behalf of customer; apply expertise of banking products/services to help them achieve their financial goals
• Communicate and collaborate with consistency and transparency with branch staff, business banking teams and other internal partners that service small companies (with revenue under $1MM)
• Process complete application packages efficiently, including screening packages against product guidelines and required documents, entering and processing loans, lines and credit cards into the system, gathering all required documents, and closing out applications within target timeframes
• Maintain information in CRM consistently for use internally to provide maximum efficiency surrounding the small business clients
• Other duties as assigned

Bachelor's degree in business administration and 2+ years of outside sales experience in the financial services industry OR any combination of education and experience that would provide an equivalent background. Demonstrates product and new business development and/or b2b sales skills; Demonstrates working knowledge and understanding of Small Business Banking lending practices, products, processes & policies; Demonstrates excellent customer service skills; Demonstrates ability to make one-on-one and group presentations; Demonstrates excellent interpersonal, verbal and written communication skills; Demonstrates outbound telephone sales skills; Demonstrates proficiency in Word, Excel, PowerPoint

Compensation Range:

$67,869 - $99,836

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to View email address on click.appcast.io to let us know the nature of your request.

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