Optometric Technician

Optometric Technician I

The primary responsibility of the Optometric Technician I is to assist the Doctor of Optometry in delivering comprehensive eye care. Must adhere to the Personnel Policies, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization's Mission and Key Values in all actions, communications, and representations with all contacts.

This is a full-time, non-exempt, benefit eligible position. Typically working Monday - Friday, from 7:45am-5:00pm with one late night until 7pm on either Tuesday or Thursday. This role is onsite at our Heart of the City Health Center.

Essential Duties and Responsibilities:

• Obtain patient history and chief complaint information.
• Accurately and efficiently perform patient pre-testing, including visual acuity, color vision, depth perception, pupil testing, motilities, peripheral vision, and blood pressure.
• Instill eye drops on patients using sterile techniques and explain side effects of drops.
• Measure intraocular pressure using iCare or Tonopen.
• Administer diagnostic tests such as automated visual field testing, optical coherence tomography, retinal photography, automated lensometry, etc.
• Maintain accurate electronic health records.
• Assist doctor with all aspects of the eye exam and any follow-up requested.
• Facilitate referrals and schedule patients as needed for medical and surgical problems.
• Perform administrative tasks such as filing, ordering supplies, recordkeeping, and other administrative duties.
• Perform chart preparation to ensure that a patient is due or eligible for an eye exam.
• Understand and adhere to CH's compliance standards as they appear in CH's Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Keep abreast of all pertinent federal, state, and CH's regulations, laws, and policies as they currently exist and as they change or are modified.
• Perform other duties as assigned.

Duties and Responsibilities for School-Linked Programs:

• Travel to and from schools.
• Set up and tear down school clinic.
• Assist with scheduling and/or check-in for students.
• Maintain accurate electronic health records.
• Assist with phone calls to classrooms and/or escort children.
• Maintain professional interaction with all school staff.
• Call parents as needed to set up follow-up appointments and/or explain ocular conditions.

Skills / Knowledge / Abilities:

• Ability to multi-task.
• Basic computer literacy.
• Team-oriented with strong collaborative skills.
• Excellent communication and interpersonal skills.
• Strong organization and problem-solving skills.
• Excellent customer service skills.
• Bilingual (Spanish) preferred but not required.
• Ability to travel to other sites as determined by business needs.
• Ability to perform essential duties & responsibilities within 6 months.

Key Values:

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning

Education / Licenses / Certificates:

• High School Diploma (or equivalent) required.
• CPR certification (offered at CH) is required.

Experience: Ophthalmic or Medical Assistant experience preferred, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Equipment / Tools / Technology:

• Desktop or Laptop computer
• Telephone with voicemail
• Networked copier/printer/facsimile
• Microsoft applications (Mail, Word, Excel, PowerPoint, etc.)
• Nextgen EHR and EPM
• Zeiss Forum
• Diagnostic equipment (cameras, OCT, HVF, corneal topographer, pachymeter)
• Exam lane equipment (slit-lamp, phoropter)
• Intraocular pressure devices (Tonopen, iCare tonometer)

Physical Requirements:

• Standing: More than ⅓ of time
• Sitting: More than ⅓ of time
• Independently mobile (including movement from floor to floor): More than ⅔ of time
• Grasping (applying pressure to an object with fingers, thumb, and palm): More than ⅓ of time
• Finger use (picking, pinching, typing, or working primarily with fingers): More than ⅓ of time
• Reaching with arms and hands above head or to full extension: Less than ⅓ of time
• Stooping, crouching, or bending: Less than ⅓ of time
• Kneeling or crawling: Less than ⅓ of time
• Repetitive hand or body motions: More than ⅓ of time
• Vision requirements – Visual acuity 20/40 or better, color vision, and stereopsis preferred: More than ⅓ of time
• Hearing: More than ⅓ of time
• Speaking: More than ⅓ of time
• Pushing or pulling: Less than ⅓ of time
• Sedentary work (lifting no more than 10 lbs): Less than ⅓ of time
• Use of Personal Protective Equipment (PPE) as required

Environmental Factors / Working Conditions:

• Indoor, office environment with little exposure to excessive noise, dust, fumes, or temperature changes: More than ⅔ of time
• Exposure to fumes or airborne particles: Less than ⅓ of time
• Exposure to toxic or caustic chemicals: Less than ⅓ of time
• Exposure to blood, bodily fluids, non-intact skin or tissue specimens: More than ⅓ of time
• Exposure to patients/clients with illness or infection: More than ⅓ of time

Other Requirements of the Position:

• Travel to other sites: Required
• Uniform: Scrubs & nonskid shoes: Required
• Direct interaction with patients/clients: Required

Supervision Received by This Position:

Work progress is checked frequently

Supervision Given by This Position:

Not Applicable - No responsibility to supervise others

Client Population Served: May serve all patient populations.

Who we are:

Cherry Health, Michigan's largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual's insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission:

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision:

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in