Direct Service Worker Case Manager

Job Description

Job Description

Are you ready to lead, mentor, and make a lasting impact in the home care industry?

#1 In Home Care is seeking an experienced, dynamic, and committed Direct Service Worker (DSW) Case Manager to join its leadership team. We’re looking for a proactive professional who understands home care regulations, promotes compliance and quality, and is passionate about mentoring and developing others.

As a DSW Supervisor, you will shape a culture of teamwork, respect, and accountability — ensuring every DSW feels supported and every client receives the highest standard of care.

Key Responsibilities

• Supervise and mentor DSWs to ensure safe, effective, and compliant care.
• Conduct regular field visits and unannounced supervisory checks to evaluate quality and performance.
• Ensure accurate documentation of service notes, client records per state and federal regulations, and timesheet approvals.
• Provide coaching, performance feedback, and ongoing development support to DSWs.
• Maintain adequate staffing and provide on-call coverage when needed.
• Collaborate with clients, families, support coordinators, and other providers to ensure continuity and satisfaction of care.
• Uphold agency policies and contribute to organizational growth through innovation, accountability, and integrity.

Minimum Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Minimum 5+ years' experience in home care, caregiving, case management, or a related people-focused role.
• Previous experience supervising, leading, or mentoring others in a home care agency, nursing home, or similar setting is strongly preferred.

• Knowledge of Louisiana Department of Health (LDH) regulations and DSW standards highly preferred.
• Excellent leadership, communication, and organizational skills.
• Proficiency with Microsoft and Google business software; LASRS experience preferred.
• Current CPR/First Aid certification.
• Valid driver’s license, reliable transportation, and proof of insurance.
• Ability to travel for site visits and work flexible hours when needed.

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Core Competencies

• Leadership & Mentorship: Inspires excellence, supports growth, and holds others accountable.
• Compliance & Integrity: Adheres to LDH regulations and #1 In Home Care’s core values.
• Communication: Demonstrates professionalism and clarity in all interactions.
• Customer Focus: Responds quickly and compassionately to client needs.
• Problem Solving: Acts decisively, with creativity and focus on solutions.
• Organization: Excels in planning, documentation, and follow-through.

Physical & Work Environment

• Active daily routines include walking, driving, lifting (up to 100 lbs.), and assisting clients as needed.
• Tasks include both administrative and field work in various home and community settings.
• Requires travel and occasional work outside standard office hours.

#1 In Home Care offers competitive pay, benefits, and an opportunity to grow within a mission-driven, people-centered organization. Salary DOE. All interested applicants should submit their resume and a cover letter for consideration.

Equal Opportunity Employer (EOE).