Operations Manager

Job Description

Job Description

J&W Heating & Air + Plumbing is seeking an Operations Leader to help drive a fast-growing residential service business.This is a hands-on leadership position responsible for supporting and improving the performance of multiple departments, including service, installation, plumbing, sales, and administration. The successful candidate will help identify operational challenges, develop team members, create accountability, improve execution, and support the continued growth of the company.

No two days are the same. Priorities change, challenges arise, and success requires adaptability, sound judgment, strong leadership, and a sense of urgency. The right candidate is a self-starter who takes ownership, follows through on commitments, makes decisions, and leads by example. This position requires someone who is comfortable holding others accountable while earning the respect of both office and field personnel.

Responsibilities:

• Lead and support multiple departments
• Identify and solve operational challenges
• Improve efficiency, execution, and accountability
• Coach and develop team members
• Support managers and department leaders
• Help drive revenue growth and profitability
• Create solutions and take ownership of results

Qualifications:

• Proven leadership experience
• Strong communication and organizational skills
• High level of personal accountability
• Strong problem-solving ability
• Sense of urgency and follow-through
• Ability to lead in a fast-paced environment
• Experience managing people and driving results
• Experience in home services, construction, field operations, logistics, manufacturing, military leadership, or similar operational environments is preferred.

Benefits:

We invest in the whole you — your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

Our leadership team typically begins the day at 6:30 AM and is expected to be fully engaged in supporting the business, the team, and our customers. This position is best suited for someone who thrives in a high-accountability environment and takes pride in helping a business grow.

We are not looking for the perfect resume. We are looking for a leader who takes ownership, develops people, solves problems, and helps move the company forward.

If that describes you, we’d like to talk.