OPS HEALTH SERVICES REPRESENTATIVE - 64906230

Requisition No: 884530

Agency: Department of Health

Working Title: OPS HEALTH SERVICES REPRESENTATIVE - 64906230

Pay Plan: Temp

Position Number: 64906230

Salary: $23.83 Hourly

Posting Closing Date: 10/06/2026

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FLORIDA DEPARTMENT OF HEALTH

OPS HEALTH SERVICES REPRESENTATIVE- 64906230

TEST AND TREAT HIV/AIDS PROGRAM

OPEN COMPETITIVE OPPORTUNITY

This is an in-office and field work position.

This position requires you to work on site at one of our facilities located throughout

Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DUTIES & RESPONSIBILITIES:

Working under the direct supervision of the HEALTH SERVICES SUPERVISOR - SES the incumbent in this position serves in a developmental capacity, providing direct disease and public health awareness intervention activities to CHD STD Prevention and Control Programs including PROACT, epidemiological case analysis and investigations, notification, counseling, and referral services of individuals exposed to or at-risk of infection for HIV/AIDS.

Communicates with public and private clinics, clinicians, hospitals, laboratories, and other health care providers to obtain demographic, medical, or other specific client information including address, telephone number, place of employment, social security number, race, sex, date of birth, test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client.

Conducts field investigations in accordance with current STD Program Policy to locate and provide education and linkage to care to individuals infected with HIV/AIDS and/or to refer individuals infected with or suspected to be at-risk of infection for STD's including hepatitis, HIV/AIDS or other bacterial, biological and/or viral agents for counseling, medical evaluation and/or treatment. This position will contact clients that have been lost to care and have not picked up their medication or have lost their Ryan white certification.

Performs case management activities as directed in the process of discovering and/or identifying individuals infected with HIV/AIDS. These activities will include but not limited to: Work prioritization and records documentation and management, clustering, HIV pre-and posttest counseling, visual case analysis and epidemiological techniques, STD*MIS data entry and/or other related activities.

Completes required records and reports including case management forms, laboratory request forms, travel reimbursement forms, HMC/CIS, etc. in accordance with current CHD and STD Program Policy and/or procedure.

Performs other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of HIV/AIDS
• Knowledge of Microsoft Office
• Great written and communication skills
• Knowledge of Communicable Diseases
• Ability to compile, organize & analyze data
• Knowledge of Case Management
• Ability to maintain strict confidentiality
• Motivational Interviewing skills
• Ability to coach others
• Ability to problem solve
• Ability to prioritize assignments
• Excellent Customer Service Skills
• Ability to work independently

MINIMUM QUALIFICATIONS:

1. Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
2. One (1) year or more experience working in the HIV field?
3. Experience conducting intakes or interviews.
4. Experience working with medical records or other protected health information.

PREFERRED QUALIFICATIONS

1. One (1) year or more experience transporting clients.
2. One (1) year or more experience conducting field investigations with HIV clients
3. One (1) year or more experience with interviewing, counseling, case management, or public health.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.