Customer Service Team Member

Bomberger's Store - Part Time Customer Service Team Member Needed: 25 Hours Weekly

Are you excited about creating a fun and inviting atmosphere for customers? Do you want to work in a dynamic environment where your contributions truly matter?

Join Bomberger's Store, a trusted family-owned home improvement retailer since 1887, as a highly skilled and enthusiastic Customer Service Team Member. Here, you'll learn valuable customer support skills while working alongside a motivated team dedicated to delivering exceptional service. Enjoy perks like employee discounts and a flexible schedule while making a difference in your local community!

Responsibilities

• Operates a computerized cash register to process orders, customer returns, and issue cash or credit.
• Accepts and processes payments on customer accounts. Collects rent payments from tenants.
• Processes purchases of store gift cards; prepares donations of these items.
• Processes transactions for the purchase of Pennsylvania hunting, fishing, and dog licenses and compiles reports.
• Processes transfers of merchandise to departments within the store.
• Creates special orders, accepts payment, and finalizes upon full payment.
• Processes transactions to pay cash to selected vendors or employees of the store.
• Checks balances and answers routine questions from customers regarding their store accounts.
• Utilizes the store phone system to answer calls and assist customers by answering any questions, taking a message, or transferring calls to another department.
• Uses store radio regularly for customer assistance.
• Assists customers by getting prices or resolving price discrepancies, helping to locate products or merchandise, and answering general questions.
• Listens to customer feedback and complaints; resolves problems.
• Assists in activities to prepare for opening or closing of the store.
• Orders and maintains the proper amount of money in the customer service safe.
• Keeps customer service station clean, organized and stocked with necessary supplies.
• Refills customer queue stock and informs a shift lead if products need ordered.
• Redeems coupons.
• Bags customer merchandise.
• Collects trash from checkout area and takes to warehouse for disposal
• Put back items to the correct place in the store after returned by customers.

Requirements

• High school diploma or equivalent OR one to three months related experience and/or training
• Ability to work weekday evenings and an every other Saturday rotation (full day shift).
• Part Time (approximately 25 hours weekly)
• Strong communication skills and a friendly demeanor.
• Commitment to regular attendance and teamwork.
• Needs to be able to stand for extended periods of time and lift or move up to approximately 40 pounds.

Benefits

• Employee discounts on a wide range of products.
• 401k plan with matching contributions.
• Referral program to reward your network.

Location: Bomberger's Store


If you're ready to bring your talent and enthusiasm to our team, apply now and help us continue our legacy of service!
Work schedule

• Weekend availability
• Day shift
• Holidays
• 8 hour shift

Benefits

• Employee discount
• 401(k)
• Other
• Flexible schedule
• 401(k) matching
• Referral program