Security Officer (Full-Time)

Security Officer

The expectation of this position is that the security officer primarily provides patrol of LVCVA property within assigned areas in order to react and respond to all matters involving the safety and security of the people and property while acting within the scope of their authority and training.

Essential duties and responsibilities include:

• Maintains a neat and clean appearance in order to be approachable and to gain the confidence of guests and ambassadors.
• Maintains enhanced communications skills to be proficient at report writing and discussion. To communicate at different levels and understand resources when communication barriers present themselves with a focus toward de-escalation.
• Responds efficiently and effectively to various calls for service that involve the safety and security of people present and/or the LVCVA property.
• Responds physically to defend one's self or others in the immediate area when imminent harm presents itself, and performs strenuous first aid, fire, active assailant and various other emergency situations.
• Maintains knowledge of the Nevada Revised Statutes that relate to property operations including but not limited to assault, battery, burglary, disorderly conduct, theft and trespassing.
• Perform roving, fixed, foot, bike, cart and mobile patrols including electronic tours, space and equipment inspections and guest and Ambassador escorts to be pro-active and provide visibility to guests and Ambassadors.
• Maintains proficiency with firearms, first aid and in all necessary training courses and certifications necessary for the position and as directed by the Executive Director of Customer Safety.
• Performs additional duties as selected (Emergency Medical Technician, Range Instructor, Bike Officer, etc.) which could require out of state and classroom training lasting from one day to several weeks, and periodic recertification.
• Provides reasonable availability beyond scheduled hours for unforeseen or emergency matters.
• Performs other duties and projects as assigned.

Education and skills include:

• Graduation from high school or GED
• Prefer Associate's degree or equivalent from two-year college or technical school, or six months to one year related experience and/or training; or equivalent combination of education and experience
• Minimum four years' full-time law enforcement or military experience or a combination of law enforcement, military experience and education, preferred
• Will be required to meet and maintain all department training requirements and certification

Certifications/licenses/registrations must be maintained during the course of employment:

• Must have a valid Nevada driver's license at time of appointment and must keep current during course of employment
• Regular qualification on the LVCVA mandated firearms certifications course
• First aid/CPR/AED training within 90 days of start date
• Must be able to complete IPMBA Bicycle training
• Must complete additional certifications/licenses as requested by the Vice President of Customer Safety
• EMT Certification Preferred

Position competencies include:

• Integrity/Trust
• Adaptability
• Specific Job Knowledge
• Communication
• Customer Focus
• Decision Making
• Initiative
• Judgment

Customer service expectations include being proactive and attentively reactive to situations, inquiries, concerns and opportunities for growth of the Customer Safety Department. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Safety expectations include demonstrating a comprehensive knowledge of safe work practices and complying with established rules, policies, procedures and regulations. All ambassadors are responsible for eliminating and reporting hazards and incidents.

Diversity expectations include inclusion and the embodiment of not only tolerance but a genuine appreciation for a diverse workplace. Supporting and respecting the various cultural and ethnic values, behaviors, beliefs and attitudes leads to successful ambassador relations and business results.

Physical demands include sitting, using hands to finger, handling, or feel; reaching with hands and arms; talking or hearing; lifting, dragging and/or moving more than 100 pounds; specific vision abilities; running, climbing, standing, squatting, and sitting for prolonged periods of time; strength to subdue persons, to drag, carry and lift persons and objects; dexterity to write and to shoot a gun; ability to be heard and hear in noisy group settings and situations; and being in good physical condition and passing Category IV medical requirements.