Patient Service Representative

Customer Service Representative / Patient Service Representative (PSR)

At One Behavioral, we are a comprehensive mental health clinic offering both virtual and in-person services to a diverse population. Our multidisciplinary team includes psychiatrists, nurse practitioners, and mental health counselors dedicated to delivering high-quality care.

We collaborate closely with referral partners such as the Department of Mental Health, hospitals with inpatient psychiatric programs, and community health centers. Our providers specialize in treating patients across all age groups, including children, adolescents, adults, and geriatric populations.

We are committed to excellence in both patient care and employee satisfaction, fostering a supportive and mission-driven work environment.

We are seeking an experienced Customer Service Representative / Patient Service Representative (PSR) to join our growing team. This role is critical as the first point of contact for patients, requiring excellent communication skills, professionalism, and a patient-centered approach.

The ideal candidate will align with our core values and contribute to delivering a seamless and positive patient experience.

Location: Remote (Philippines) Work Schedule: US Central Time Zone Job Type: Full-Time

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments
• Conduct patient outreach and recall for future appointments
• Respond to patient inquiries via email and live chat
• Assist patients in connecting with healthcare providers
• Accurately complete patient records in the EMR system
• Upload and manage required documentation prior to initial visits
• Coordinate with internal teams to address and resolve patient concerns
• Maintain clear, professional, and empathetic communication at all times
• Ensure a welcoming and supportive experience for every patient interaction

Qualifications & Requirements

• Minimum 2 years of experience in a US/UK-based healthcare call center (preferred)
• Strong understanding of HIPAA compliance and patient confidentiality
• Excellent verbal and written English communication skills (required)
• Experience with EMR systems is an advantage
• Strong organizational and multitasking abilities
• Customer-focused mindset with a professional and empathetic demeanor
• Ability to work effectively in a remote environment aligned with US time zones

Why Join Us?

• Be part of a mission-driven mental health organization
• Work with a collaborative and supportive team
• Opportunity to make a meaningful impact on patient care
• Remote work flexibility with a structured schedule

To learn more about our organization and mission, please visit: