Senior Technical Service Engineer - Oil & Gas

Senior Technical Service Engineer – Oil & Gas

Location: Ideally, the ideal candidate is located in Midland, Texas (preferred), Houston, Texas. Candidates based in Oklahoma and Louisiana will also be considered.

Territory: You will be supporting customers based out in Texas, Louisiana and Oklahoma – about 50% of travel is expected.

Status: Full-time, permanent (1) . This is a newly created opportunity!

Reporting to the North American Technical Services Manager, the Senior Technical Service Engineer provides advanced technical support to customers, lead technical training initiatives, and collaborate closely with commercial teams and clients to optimize plant performance and process efficiency.

This role is ideal for a professional who thrives as a subject matter expert on our amazing products and services and offer guidance and assistance to internal teams and customers. The candidate should demonstrate a capacity for maintaining a long-term strategic perspective and proficiency in leading strategic discussions. Strong knowledge of gas plant operations and gas treating processes (including amine sweetening and molecular sieve dehydration) is essential for success in this role.

This role is focused on downstream gas processing facilities. We are specifically seeking a Process Engineer with hands-on experience in gas treating and processing (not reservoir, drilling, completions, or production engineering). This role does not involve reservoir engineering, drilling, completions, or upstream production optimization. Candidates must have experience working with gas once it is processed at surface facilities.

What would be your main responsibilities as a Senior Technical Service Engineer:

• Provide on-site and remote engineering support to gas processing facilities across the territory, with a focus on process optimization, equipment performance and operational efficiency.
• Lead process troubleshooting services (remote and on-site) on gas treating units, including emergency response, on our core products to service gas sweetening, dehydration and hydrocarbon recovery facilities.
• Apply technical expertise in gas treating processes, including amine sweetening, molecular sieve dehydration.
• Own and optimize process conditions for acid gas removal, sour gas processing, and hydrocarbon recovery systems .
• Conduct joint technical visits with Account Managers and suppliers representatives to support customer initiatives and identify performance improvement opportunities.
• Serve as a subject matter expert on product applications, delivering technical guidance to customers, suppliers, and internal stakeholders. Develop and maintain strong technical relationships with Plant Engineers, Operations teams, and key stakeholders.
• Prepare detailed technical reports, including data analysis, performance evaluations, and actionable recommendations.
• Collaborate with supplier engineering teams to resolve complex technical issues and translate technical findings into practical, field-ready solutions for customers and internal teams.
• Support plant start-ups, commissioning activities, and chemical program implementations in coordination with Account Managers.
• Contribute to business development efforts by addressing technical objections and clearly articulating the value of proposed solutions.
• Deliver technical training and knowledge-sharing sessions to customers and internal teams to enhance product understanding and operational effectiveness
• Support customer satisfaction and retention initiatives through proactive engagement and continuous improvement efforts.
• Document and maintain fully detailed records of prospect and customer contacts, technical issues, resolutions reports to be entered into Salesforce in a comprehensive and organized manner.
• Monitor and report any changes in business trends, customer feedback, and competitor activity to support strategic decision-making.
• Keep abreast of competitor product knowledge; analyze trends to identify opportunities for product improvement or new product development.
• Participate in training, sales meetings, commercial training, to enhance sales productivity and technical knowledge, as authorized by the Technical Services Manager.
• Represent Quadra at industry conferences, trade shows, customer meetings to promote products and services and gather market intelligence.
• Collaborate and liaise cross-functionally to contribute to the continuous improvement of internal processes and procedures to address customer needs and ensure a satisfactory level of customer service.
• Uphold a high standard of professionalism to build credibility and trust with customers and stakeholders.

Key Attributes: We are looking for professional who demonstrates:

• Curiosity, initiative, and proactivity, with a strong desire to understand customer challenges and identify opportunities for improvement.
• A high level of professionalism in conduct, communication, and decision-making
• Strong problem-solving and analytical skills, with the ability to identify issues, and develop effective solutions
• Excellent planning, time management, and organizational skills, with the ability to manage multiple projects and priorities.
• Attention to detail, particularly when interpreting technical and process data
• Excellent written and verbal communication skills, including the ability to clearly convey complex technical information
• Strong technical writing skills, with the ability to produce clear, professional reports
• A collaborative, team-oriented mindset

What are the requirements needed to have success in this position?:

• Bachelor's degree Chemical Engineering or Petroleum Engineering (required) with direct process engineering experience in gas processing facilities
• A minimum of 10+ years of hands-on process experience in gas processing plants, specifically supporting gas treating and processing systems
• Proven hands-on experience with sour gas processing, amine sweetening systems, gas dehydration (TEG and molecular sieve), sulfur recovery units (SRU) and acid gas removal systems.
• Experience supporting plant start-up, commissioning, and field troubleshooting in operating gas plants is required
• Demonstrated experience in troubleshooting, problem-solving, and technical report preparation
• Ability to design, adapt, and implement methodologies to address operational challenges
• Proven ability to resolve complex technical issues and deliver effective solutions
• Track record of achieving performance targets and KPIs
• Experience managing multiple projects and deadlines in a fast-paced environment
• Proficiency in computer skills, including experience with a CRM (ideally Salesforce) and with the Microsoft Office suite
• Willingness to travel up to 50% of the time, including overnight stays and long-distance driving
• Valid driver's license and passport is required

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization.

Benefits for choosing Quadra:

• Flexible Remote Work & Autonomy : Enjoy the flexibility to work from home and autonomy to manage your key territory!
• Tailored training : We provide personalized training to support you and your growth
• Permanent, full-time position : Join us for a stable, long-term career
• Competitive salary & Performance Incentives : Your hard work is rewarded with attractive compensation and bonuses
• Excellent Benefits Package : Medical, Dental, Vision and more to keep you covered including our Employee Assistance Program (EAP)
• Generous Time Off: Flexible personal days, sick days and vacation to recharge
• Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
• 401K with match : Plan your future with our matched retirement program
• Car & Tech Perks : We cover your car allowance, mileage, cellphone and internet costs.
• Family-owned and support environment : Be part of a private, family-owned company with a strong infrastructure and core values
• Award-Winning Workplace : Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company!
• Inclusive Culture : We celebrate diversity and caring for each other and having fun are part of our core values!
• Career Growth : Unlock opportunities for development in a fast pace growing company
• Fun Social Activities : Get involved in company events, Volunteering programs, etc.
• Referral & Recognition Programs : Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
• And Much More!

If you are looking to leverage your technical expertise to make a meaningful impact in the gas processing industry, we invite you to submit your application. This is an opportunity to apply your knowledge in gas treating and plant operations while partnering with customers to improve performance, reliability, and efficiency. Join us in driving technical excellence and delivering high-value solutions to our clients!

Compensation Information: The annual base pay range for this position is reasonably expected to be $98,900.00 USD to $198,600