Quality Assurance Specialist - Service Desk (Columbus)
JPMorgan Chase & Co.
JPMorganChase Workplace Solutions in Columbus, Ohio is seeking a Quality Assurance Specialist to join the Service Desk team onsite. You will monitor calls and tickets, assess accuracy, and drive improvements in customer experience and process adherence. The role emphasizes collaboration with the Knowledge Manager, analysts, and team leaders, delivering KPI insights and coaching. Prior call center/Service Desk experience and strong communication are required. #J-18808-Ljbffr JPMorgan Chase & Co.
Vacancy posted 1 day ago
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