Quality Assurance Specialist — Service Desk, Workplace Solutions
JPMorganChase
JPMorganChase Workplace Solutions in Columbus, OH is seeking a self-driven Quality Assurance Specialist to join the Service Desk team onsite. You will monitor calls and ticket interactions, assess professionalism and accuracy, and help improve quality processes and training materials to enhance the participant experience. The role collaborates with Knowledge Management, Team Leaders, and managers to design monitoring formats, deliver KPI reporting, and provide coaching and actionable insights. #J-18808-Ljbffr JPMorganChase
Vacancy posted 5 days ago
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