Platform Support Manager: Incident Automation & Resilience
MFS Investment Management
MFS Investment Management is seeking a Manager of Platform Support to lead day-to-day L1/L2 production support for business-critical investment trading and operations services. You will own service reliability, monitoring, batch automation, incident triage, and ITIL-aligned practices to ensure timely service restoration and clear communications across teams. You will drive runbooks, SOPs, and performance reporting while partnering with engineering, cybersecurity, data, and vendors to improve #J-18808-Ljbffr MFS Investment Management
- MFS is seeking a Manager of Platform Support to lead day‑to‑day L1/L2 production support for critical... ...You will own service reliability, incident triage, and ITIL-aligned practices... ...teams and vendors to improve automation and resilience. You will drive incident management...Platform
$80k - $90k
...Technical Leadership Manage a team handling... ...dive investigation of incidents that cannot be resolved... ...point between Tier 3 support and additional VA support... ...as needed. Identify automation opportunities to reduce... ...certificate authority platforms (Entrust, HID/ActivID,...PlatformPermanent employmentContract workWork at office- ...Boston-based investment management firm is seeking a... ...of its cloud platforms. The organization has... ...technology platforms to support portfolio management... ...investing heavily in automation, resilience engineering, and proactive... ...troubleshooting and incident management...PlatformFull time
$90k - $157.5k
...SummaryThe AVP Database & Cloud Platform hands-on Support Manager/Lead will be responsible for... ...will drive platform stability, incident reduction, performance optimization... ...operational tasks through automation.Improve platform resiliency and recovery capabilities.Develop...PlatformPermanent employmentFull timeTemporary workFlexible hours$94.1k - $150k
...The Cloud Computing Support Lead serves as the senior technical... ..., and operates secure, resilient, and scalable cloud platforms across major providers,... ..., landing zones, and automation patterns. The position leads incident response, problem management, and optimization...PlatformContract workWork at office$67.9k - $132.5k
...to ensure end users receive timely, high-quality support for incidents and service requests. The role manages ticket queues, staff assignments, and escalations... .... Familiarity with ServiceNow or similar ITSM platforms used for incident, request, and knowledge management...PlatformContract workWork at officeShift work- ...fully remote Service Desk team supporting a broad user environment.... ...service delivery, escalation management, performance monitoring, and... ...and SLA performance. Ensure incidents and service requests are... ...Experience with ITSM/ticketing platforms. Experience managing geographically...PlatformRemote work
$100.4k - $197.9k
...Deloitte’s business through new AI-native platforms and products. The team is... ...Deloitte's data platform for investment management. As the Production Support Lead, you will be part of the AIS... ...Experience with production support/incident management practices — triage, root...PlatformLocal area$66.9k - $82.1k
...Overview The Cybersecurity Incident Response Engineer, Mid supports the detection,... ...response strategies, including automation, scripting, and... ...incident response tools and platforms such as SIEM, IDS/IPS, and... ...with enterprise incident management tools and service...PlatformContract workWork experience placementWork at office- Job Title: Application Support Manager Location: Boston, MA - 3 days... ...meetings, escalations, and major-incident coordination. • Monitor... ...through monitoring, automation, shift-left, and AI-enabled... ...of modern applications, data platforms, APIs, integrations, cloud services...PlatformTemporary workShift work3 days per week
- ...leading investment management firm is seeking a Senior... ...Engineer to support the security, resilience, and scalability of... ...infrastructure and technology platforms. The organization... ..., security automation, and enterprise-wide... ...vulnerabilities, support incident response efforts,...PlatformFull timeWorldwide
$180k - $240k
...into a single, governed platform. A leader in... ...for organizations to automate with confidence and operationalize... ..., distributed, and resilient cloud infrastructure.Collaborate... ...scale and cross-cloud.Manage and provision AWS... ...architecture reviews, incident response, and...PlatformFull timeRemote workFlexible hours- ...We are seeking a Travel Experience Support Coordinator to help clients prepare for their travel experiences. This role focuses on providing... ...Communicate with clients via phone, email, and messaging platforms Assist with reviewing itineraries and confirming travel arrangements...PlatformRemote work
$141k - $229k
...Forrester’s technology resilience and data storage... ...drive research on key platforms, vendors and trends in... ...inquiries as necessary.Support business development and... ...an advisor to senior management and C-level clients.Superior... ...(SRE), National Incident Management System (NIMS...PlatformFor contractorsRemote work- State Street Investment Management seeks a production support lead to drive incident management and coordination across application and infrastructure teams in Boston. You will act as the first escalation point for critical incidents and guide cross-functional responses...
$94.1k - $150k
...cyber defense and incident response... ...This role directly supports a proactive SOC model... ...monitoring enhancements, automation development and... ...(using SOAR platforms, Python, PowerShell... ...and operational resilience. Examine and characterize... ...any personnel or management decisions. We...PlatformContract workWork at office- ...infrastructure, using automation and modern... ...practices to improve resilience, scalability, and operational... ...expertise while supporting business-critical platforms. If you thrive in... ...as one of the Best-Managed Companies and by... ...unplanned outages, and incident.Full timePosting...Platform
- ...eDiscovery Program Manager Employment Type: Full-Time, Executive-Level Department: Legal... ...Program Manager, you will play a key role in supporting various aspects of the company's... ...version 10 or industry recognized review platform processes; Contractor shall oversee and...PlatformFull timeContract workFor contractorsFlexible hours
$170k - $282.5k
...retirement advisory platform being launched in... ...-by-design, resilience, consumer scalability... ...AI-driven wealth management... ...architecture.Build that supports non-functional requirements... ...planning, and Incident response.Establish... ...Security Engineer, QA/Automation Engineer, Data/AI...PlatformFull timeTemporary workFlexible hours$104.8k - $218.5k
...Role Family Incident Coordination / Operational... ...coordination, escalation management, communications, and... ...coordination role supporting operational, security... ...infrastructure, application, platform, vendor, site support... ..., and operational resilience. SHORT STAFFING...PlatformFull timeSummer holidayFlexible hours- ...Manager of Student Support About APR Academy of the Pacific Rim Charter Public School (APR) is a tuition-free, public charter school offering... ...information into internal systems spreadsheets, online platforms, and physical files. Create and implement a digital...PlatformFull timeWork at officeRemote work1 day per week
$110k - $150k
...native, AI-powered platform and more than a... ...creators, execute fully managed campaigns, and... ...foundations that support SOC2/ISO readiness... ...least privilege, automated lifecycle management... ...identity design, and incident readiness.Work... ...improvement.Collaborative & Resilient: You thrive in...PlatformPermanent employmentFor contractorsLocal areaRemote work$95.2k - $142.8k
...and optimize cloud platforms that power... ...technical contributor supporting VaiDA and other strategic... ...practices, cloud automation, infrastructure... ...scalable, resilient, and highly automated... ..., implement, and manage secure, scalable... ..., observability, incident management, and...PlatformFull timeSummer workRemote workFlexible hours2 days per week$85k - $100k
...cycle times, improve resilience, and enable... ...powered industrial automation. Join a culture... ...Coordinator to support Velotic's global... ...employees, office managers, and leadership worldwide... ...reports, incident records, and project... ...project tracking platforms, ticketing or...PlatformFull timeContract workFor contractorsWork at officeLocal areaWorldwideFlexible hoursShift work$170k - $282.5k
...engineering, delivery, and platform transformation for... ..., operational resilience, client commitments, risk management, and strategic... ...critical platform supporting complex collateral... ..., data, AI, and automation agenda.The successful... ...to reduce incidents, eliminate recurring...PlatformFull timeTemporary workWork at officeFlexible hours$85k - $95k
...strengthen business resilience, and scale their... ...party cyber risk management programs in an... ...The SOC Analyst / Incident Responder is a mid... ...not captured by automated detections Maintain... ...active incidents Support threat hunting... ...identity security platforms in an operational...PlatformWorldwideFlexible hours$75.7k - $136.3k
...have a passion for automation and building... ...designs, develops, and manages applications and... ...that support Akamai Cloud's products... ...and increasing the resilience of engineering processes... ..., and platform teams to investigate... ...leadership during incident response, driving...PlatformWork experience placementWork at office$80k - $114.5k
...Morgan Stanley Investment Management Operations is seeking... ...Equities Trade Support expert to join the Public... ...initiatives, leverage automation and AI-enabled solutions... ...failed trades, aging, incident volumes, turnaround... ...on change initiatives (platform enhancements, new products...PlatformPermanent employmentFull timeTemporary workWork at office- ...capabilities and platform modernization. You... ...platforms that support Worksite products... ...customer experience, resilience, and scalability.... ...Product Manager, you will play a... ...DevOps, Stability & Incident Management * Act... ...CI/CD pipelines, automation, and DevOps practices...PlatformTemporary work
$141k - $229k
...Forrester’s technology resilience and data storage... ...culture; 2) research on key platforms, vendors and trends in... ...as necessary. Support business development and... ...an advisor to senior management and C-level clients. Superior... ...(SRE), National Incident Management System (NIMS...PlatformFor contractors
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